Sales Support & Order Coordinator

J.B. Poindexter & Co.; Sturgis (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401(k)

Company paid life insurance

10 company paid holidays

Vacation and personal time

Job summary

Morgan Olson LLC is seeking a Customer Service Rep. Sales in Michigan to support the sales team by handling orders, quotations, invoicing, and customer status reports.

You will maintain customer files, manage order documentation, process credit applications, and assist in the sales order process while delivering responsive in-person and phone support to customers. The role emphasizes accuracy, SOX-compliant documentation, and collaboration with internal teams to ensure timely quotes and order

Qualifications

• Two years of college with 3-5 years’ work experience.
• Good computer skills proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent interpersonal and communication skills.

Responsibilities

• Interact with customer via phone and in person.
• Enter orders and quotations.
• Complete and update credit applications and verify credit limits.
• Update supplier forms when required.
• Provide customer status reports.
• Manage documentation for the SOX compliant form.
• Send out weekly customer status reports.
• Set-up ship-to to correspond to customer.
• Manage customer master.
• Quote all internet leads.
• Cross check acknowledgements to quotes and DN’s.
• Manage the Morgan Olson presentation starter, assist sales team when requested.
• File orders and organize the system.
• Enter all sales change orders including BBIS orders.
• Participate in Pilot reviews and customer events. Provide meeting notes when required.
• Credit and re-bill.
• Create a centralized competitive database for pricing, G2, quotes, advertising etc.
• Print the pre-invoices and MSO when required. Get approval to send to customer.
• Mail out customer literature.
• Develop strong product knowledge of (Walk-in, Truck Bodies, Services Center, and Service Parts).
• Cover the overflow of incoming calls.
• Supports and participates in Morgan Olson PPS team efforts.
• Adheres to quality policy by exceeding customer expectations, being customer-focused and supporting continuous improvement activities.
• Adheres to safety policies and practices behavioral based safety 100% of the time.
• Other duties as assigned.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Education

Two years of college with 3-5 years’ work experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Morgan Olson LLC is seeking a Customer Service Rep. Sales in Michigan to support the sales team by handling orders, quotations, invoicing, and customer status reports.

You will maintain customer files, manage order documentation, process credit applications, and assist in the sales order process while delivering responsive in-person and phone support to customers. The role emphasizes accuracy, SOX-compliant documentation, and collaboration with internal teams to ensure timely quotes and order