Customer Service & Order Support Specialist (Hybrid)

Sato America, Inc; Charlotte (NC); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off: holidays, vacation, and

Job summary

SATO America is seeking a service-focused Customer Service Representative II to provide exceptional support to customers, partners, and internal teams. This position responds to customer inquiries, addresses order and product-related concerns, and helps ensure an excellent customer experience through timely communication, effective problem-solving, and strong follow-through.

Serving as a key liaison among customers, Sales, Operations, Manufacturing, and other internal departments, the Customer

Qualifications

• Associate degree, one to three years of related experience or training, or an equivalent combination of education and experience.
• Previous experience in customer service, order management, inside sales support, or a related customer-facing role.
• Proficiency with Microsoft Office.
• Experience with Oracle, Microsoft Dynamics 365, or another ERP or business system.
• Strong verbal, written, and interpersonal communication skills.
• Excellent critical-thinking, problem-solving, and organizational abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to manage competing priorities, respond to urgent situations, and meet daily commitments.
• Ability to work independently and collaborate effectively across departments.
• Flexibility to work overtime when needed to meet business demands.

Responsibilities

• Provide professional customer support by phone, email, and online channels.
• Review, enter, and manage customer orders, service requests, changes, cancellations, and delivery inquiries.
• Coordinate with Sales, Operations, Manufacturing, and other internal teams to confirm customer requirements, pricing, documentation, inventory, and delivery expectations.
• Research and resolve customer concerns, order issues, and complaints while maintaining accurate records in Oracle, ETQ, and other business systems.
• Monitor customer inventory levels, maintain release information, and prepare customer-specific reports.
• Manage multiple priorities and a high volume of customer communications while providing timely follow-up.
• Recommend customer-focused solutions and process improvements that support service, production, and delivery needs.
• Maintain positive relationships with internal and external customers while following company safety, quality, and compliance requirements.
• Provide general administrative support and perform other duties as assigned.

Skills

Microsoft Office proficiency

Strong communication

Attention to detail

Time management

Independent work

Education

Associate degree

Tools

Oracle

Microsoft Dynamics 365

Job description

SATO America is seeking a service-focused Customer Service Representative II to provide exceptional support to customers, partners, and internal teams. This position responds to customer inquiries, addresses order and product-related concerns, and helps ensure an excellent customer experience through timely communication, effective problem-solving, and strong follow-through.

Serving as a key liaison among customers, Sales, Operations, Manufacturing, and other internal departments, the Customer