Customer Service Specialist - Bohemia, NY or Ann Arbor, MI

Sartorius North America; Ann Arbor (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sartorius North America is seeking a Customer Service Specialist to support the sales team with administrative duties, order processing, and ensuring accurate, on-time deliveries. You will liaise with customers and internal departments to streamline the order-to-cash process and improve overall efficiency.

This position is hybrid, requiring three days in the office at our Bohemia, NY or Ann Arbor, MI site, with remaining days potentially remote.

Responsibilities

• Process orders, track deliveries and ensure on-time delivery.
• Coordinate with commercial operations and finance on purchase orders and orders.
• Coordinate with customers, agents or other departments on logistics requests and maintain records on systems.
• Check delivery times with internal departments and headquarters.
• Maintain and ensure accuracy of contract terms, agreements and related documents.
• Guarantee invoice verification.

Job description

As the Customer Service Specialist, you will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

Hybrid role - 3 days in the office based at our Bohemia, NY or Ann Arbor, MI site

What you will accomplish together with us:

• Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements and related documents
• Guarantee invoice verification