Sales Support Coordinator

Management Solutions, Inc; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Management Solutions, Inc. seeks an organized, customer-focused Sales Support Specialist to coordinate all stages of order fulfillment—from initial inquiries to delivery and follow-up.

The role serves as a primary contact for customers, the sales team, vendors, and manufacturers, ensuring accurate orders and timely communication. The position involves supporting quotes, product information, pricing requests, and account follow-up; processing orders with precise specifications; coordinating with

Qualifications

• Experience in sales support, customer service, order management or related administrative roles.
• Strong communication and relationship-building abilities with customers, suppliers, and internal teams.
• Excellent attention to detail, organization, and ability to manage multiple orders in a fast-paced environment.

Responsibilities

• Provide customer support by answering questions about products, pricing, availability, order status, and delivery timelines.
• Support the sales team with quotes, product information, pricing requests, and account follow-up.
• Prepare and process sales orders, confirming product specifications, quantities, pricing, shipping details, and customer requirements.
• Coordinate with vendors and manufacturers to obtain quotes, verify inventory, confirm lead times, and clarify product details.
• Create and track purchase orders, verify supplier acknowledgments, and resolve discrepancies.
• Monitor orders from placement through fulfillment, working with purchasing, warehouse, and shipping teams to keep orders moving.
• Communicate order updates, backorders, delays, substitutions, and revised delivery dates to customers and sales representatives.
• Coordinate shipments and deliveries, including tracking information and required documentation.
• Resolve missing, incorrect, or damaged shipment issues and coordinate returns, replacements, credits, and warranty requests.
• Assist with invoice questions and work with accounting to resolve billing discrepancies.
• Maintain accurate customer, vendor, manufacturer, and order records in company systems.
• Follow up after delivery to confirm order completion and address outstanding concerns.

Skills

Sales support

Customer service

Order management

Organizational skills

Communication skills

Problem solving

Education

High school diploma

Tools

CRM software

ERP systems

Microsoft Office

Job description

We are seeking an organized, customer-focused Sales Support Specialist to coordinate all stages of the order fulfillment process, from initial inquiries and quotes through order entry, purchasing, delivery, and follow-up. This role serves as a key point of contact for customers, the sales team, vendors, and manufacturers, ensuring accurate orders, timely communication, and a positive customer experience.

Key Responsibilities

• Provide customer support by answering questions about products, pricing, availability, order status, and delivery timelines.


• Support the sales team with quotes, product information, pricing requests, and account follow-up.


• Prepare and process sales orders, confirming product specifications, quantities, pricing, shipping details, and customer requirements.


• Coordinate with vendors and manufacturers to obtain quotes, verify inventory, confirm lead times, and clarify product details.


• Create and track purchase orders, verify supplier acknowledgments, and resolve discrepancies.


• Monitor orders from placement through fulfillment, working with purchasing, warehouse, and shipping teams to keep orders moving.


• Communicate order updates, backorders, delays, substitutions, and revised delivery dates to customers and sales representatives.


• Coordinate shipments and deliveries, including tracking information and required documentation.


• Resolve missing, incorrect, or damaged shipment issues and coordinate returns, replacements, credits, and warranty requests.


• Assist with invoice questions and work with accounting to resolve billing discrepancies.


• Maintain accurate customer, vendor, manufacturer, and order records in company systems.


• Follow up after delivery to confirm order completion and address outstanding concerns.

Qualifications

• Previous experience in sales support, customer service, order management, or a related administrative role.


• Strong communication skills and the ability to build effective relationships with customers, suppliers, and internal teams.


• Excellent attention to detail, organization, and follow-through.


• Ability to manage multiple orders and competing priorities in a fast-paced environment.


• Comfortable using Microsoft Office and learning CRM, ERP, or order management software.


• Strong problem-solving skills and a proactive approach to resolving issues.


• Experience working with vendors, manufacturers, purchasing, or shipping teams preferred.


• High school diploma or equivalent.