Customer Service Representative

Morgan Olson LLC; Sturgis (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401(k)

Company paid life insurance

10 company paid holidays

Vacation and personal time

Job summary

Morgan Olson LLC in Sturgis, MI is seeking a Customer Service Rep. Sales to support the sales team by handling orders, quotes, and customer communications. You will assist in filing, invoicing, tracking expense reports, and preparing literature.

The role emphasizes accuracy, timely status reports, and maintaining SOX compliant documentation, with opportunities to grow within a leading walk-in van body manufacturer serving parcel delivery and other industries.

Qualifications

• Two years of college with 3–5 years’ work experience.
• Good computer skills proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent interpersonal and communication skills.

Responsibilities

• Interact with customer via phone and in person.
• Enter orders and quotations.
• Complete and update credit applications and verify credit limits.
• Update supplier forms when required.
• Provide customer status reports.
• Manage documentation for the SOX compliant form.
• Send out weekly customer status reports.
• Set-up ship-to to correspond to customer.
• Manage customer master.
• Quote all internet leads.
• Cross check acknowledgements to quotes and DN’s.
• Manage Morgan Olson presentation starter, assist sales team when requested.
• File orders and organize the system.
• Enter all sales change orders including BBIS orders.
• Support and participate in pilot reviews and customer events.

Skills

Interpersonal communication

Education

Two years of college

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson’s portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan. Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson’s leadership stands committed and focused. Reinvesting tens of millions of dollars back into Morgan Olson’s production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient \"last mile\" home delivery work trucks on the market today.

Job Title: Customer Service Rep. Sales

Job Description:

Assists customer with status reports and assist the sales department w/ filing, invoicing, tracking expense reports, process check requests, assist in sales order process, and literature.

Essential Functions and Activities:

• Interact with customer via phone and in person.


• Enter orders and quotations.


• Complete and update credit applications and verify credit limits.


• Update supplier forms when required.


• Provide customer status reports.


• Manage documentation for the “SOX” compliant form.


• Send out weekly customer status reports.


• Set-up ship-to to correspond to customer.


• Manage customer master.


• Quote all internet leads.


• Cross check acknowledgements to quotes and DN’s.


• Manage the Morgan Olson presentation starter, assist sales team when requested.


• File orders and organize the system.


• Enter all sales change orders including BBIS (bring back in shop) orders.


• Participate in Pilot reviews and customer events. Provide meeting notes when required.


• Credit and re-bill.


• Create a centralized competitive database for pricing, G2, quotes, advertising etc.


• Print the pre-invoices and MSO when required. Get approval to send to customer.


• Mail out customer literature.


• Develop strong product knowledge of (Walk-in, Truck Bodies, Services Center, and Service Parts).


• Cover the overflow of incoming calls.


• Supports and participates in Morgan Olson PPS team efforts.


• Adheres to quality policy by exceeding customer expectations, being customer-focused and supporting continuous improvement activities.


• Adheres to safety policies and practices behavioral based safety 100% of the time.


• Other duties as assigned.

Qualifications:

• Two years of college with 3-5 years’ work experience


• Good Computer skills proficient in Microsoft: Word, Excel, and PowerPoint


• Excellent Interpersonal and communication skills.

Benefits:

• Medical, Dental, Vision, 401(k)


• Company paid life insurance


• 10 company paid holidays


• Vacation and personal time

Equal Opportunity Employer