Orders & Customer Success Coordinator

Snelling; Michigan; On-site; USD 42,000 - 56,000; Full time

Job summary

Snelling is seeking a Customer & Operations Coordinator in Grand Rapids, MI to support day-to-day operations, manage customer orders, and coordinate logistics.

The role blends customer service with order entry, purchasing, shipping, and warehouse coordination; the ideal candidate is organized, proactive, and results-driven. This is a full-time position with standard business hours and expected attention to detail and ownership of issues through resolution.

Qualifications

• Experience in customer service and order processing.
• Ability to communicate proactively with customers and internal teams.

Responsibilities

• Enter and process customer orders received by phone, email, and web.
• Monitor open orders and proactively communicate updates, delays, backorders.

Skills

Customer service

Order management

Shipping/logistics

Warehouse coordination

Job description

Snelling is seeking a Customer & Operations Coordinator in Grand Rapids, MI to support day-to-day operations, manage customer orders, and coordinate logistics.

The role blends customer service with order entry, purchasing, shipping, and warehouse coordination; the ideal candidate is organized, proactive, and results-driven. This is a full-time position with standard business hours and expected attention to detail and ownership of issues through resolution.