Customer Success & Order Support Specialist

Proven Winners; Michigan; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Proven Winners in Michigan is seeking a Customer Service/Sales Support Specialist to develop relationships with customers and brokers while handling orders and administrative tasks.

You will enter orders, resolve inquiries, assist with reporting, and coordinate with Sales, Shipping, and Finance. The role supports sales efforts and requires strong communication and data analysis skills; a hybrid work model is offered in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• College education preferred or relevant work experience.
• Experience in customer service, order entry, sales support, or administrative experience preferred.
• Experience with B2B order entry, claims, reporting, or data analytics preferred.

Responsibilities

• Develop and maintain successful relationships with customers, brokers, sales representatives, and internal staff.
• Provide timely and accurate product, program, order, and customer information.
• Accurately enter and maintain orders, order changes, adjustments, claims, and customer information in company systems.
• Process incoming orders according to established customer, broker, and company guidelines.
• Facilitate order acknowledgements, material shortages, delivery requests, and other customer needs.
• Resolve customer inquiries and claims within established guidelines and timeframes; work with the claims committee and internal departments as needed.
• Document customer issues and resolutions and communicate concerns or recurring issues to management.
• Support sales efforts through customer communications, calling campaigns, accurate data entry, and reporting.
• Complete routine daily and bi-weekly reports and assist with pulling and analyzing data.
• Monitor processes and identify opportunities for improved efficiency, accuracy, and customer service.
• Work with Sales, Quality, Shipping, Transportation, Finance, and other departments to ensure proper order fulfillment.
• Provide administrative support to Sales and Customer Relations personnel.
• Work independently and as a team member to organize, prioritize, and complete multiple tasks accurately and on time.
• Provide backup front-desk coverage as needed, including greeting guests, answering phones, handling mail, and assisting with incoming and outgoing deliveries.
• Communicate professionally with all contacts by phone, email, and other methods.
• Complete special projects and other duties as assigned.
• Embrace a customer-first focus and maintain flexibility to adjust schedules during busy or seasonal periods.

Skills

Customer service

Communication skills

Attention to detail

Time management

Microsoft Office

Salesforce CRM

Education

High school diploma

College education preferred

Tools

PICAS

Salesforce

Power BI

Job description

Proven Winners in Michigan is seeking a Customer Service/Sales Support Specialist to develop relationships with customers and brokers while handling orders and administrative tasks.

You will enter orders, resolve inquiries, assist with reporting, and coordinate with Sales, Shipping, and Finance. The role supports sales efforts and requires strong communication and data analysis skills; a hybrid work model is offered in a fast-paced environment.