Sales Support & Order Coordinator

coolCARE Protection Plans; Irving (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

coolCARE Protection Plans in Texas is seeking a Sales Support professional to provide day-to-day customer service, administrative, and operations support for customers, contractors, and internal teams. You will handle processing orders, setting up new customers, welcoming customers, answering calls, coordinating marketing materials, and maintaining accurate profiles.

The ideal candidate is highly organized, detail-oriented, able to manage a large workload, and proficient with Microsoft Office

Qualifications

• High school diploma or equivalent is required.
• Strong organizational skills and the ability to manage a large workload and multiple priorities.
• Excellent customer service and communication skills are essential.
• Detail-oriented with strong accuracy, follow-up, and follow-through.
• Proficiency with Microsoft Office programs (Outlook, Word, Excel).
• Comfortable handling incoming calls and assisting customers professionally.
• Dependable, positive, and able to work in a fast-paced environment.

Responsibilities

• Process customer and contractor orders accurately and in a timely manner.
• Set up new customer accounts and ensure information is complete and accurate.
• Welcome new customers and provide clear information about services and next steps.
• Answer incoming calls with professional, helpful support.
• Ship marketing materials and track requests through completion.
• Update and maintain customer profiles and account details.
• Support internal teams with administrative tasks as needed.
• Use Microsoft Office to prepare documents and manage information.
• Maintain workload while ensuring accuracy and timely follow-through.

Skills

Strong organizational skills

Excellent customer service

Detail-oriented

Microsoft Office proficiency

Communication skills

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

coolCARE Protection Plans in Texas is seeking a Sales Support professional to provide day-to-day customer service, administrative, and operations support for customers, contractors, and internal teams. You will handle processing orders, setting up new customers, welcoming customers, answering calls, coordinating marketing materials, and maintaining accurate profiles.

The ideal candidate is highly organized, detail-oriented, able to manage a large workload, and proficient with Microsoft Office