Sales Support Coordinator

Mettler Toledo AG; Billerica (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Mettler Toledo AG is seeking a Sales Support Coordinator in the United States (Massachusetts/Billerica) to process orders, validate data, and coordinate with Regional Sales Managers. You will engage as a customer liaison, support quotations, and maintain the opportunity pipeline through CRM and cross-functional collaboration.

The role involves approximately 60% customer-facing activities and 40% internal sales support, requiring strong communication and data accuracy.

Qualifications

• Experience with CRM systems and customer data handling.
• Familiarity with quotations and pre-sales activities is a plus.
• Background in Pharma, Semiconductors, Food & Beverage or similar industries.

Responsibilities

• Communicate with customers and partners regarding orders, pricing, shipment dates, and tracking.
• Oversee CRM tasks and data updates.
• Assist with billing disputes in collaboration with external collections.
• Coordinate with sales managers to maintain the opportunity pipeline.
• Prepare professional customer quotations and pre-sales activities.
• Support data integrity with CRM database accuracy.

Skills

CRM tasks

Customer liaison

Order processing

Communication

Sales support

Tools

CRM software

Job description

The Sales Support Coordinator processes order flow by examining incoming orders, validating data accuracy, coordinating with key stakeholders, and executing daily operations to support departmental efficiency. This role will collaborate with Regional Sales Managers to support account growth strategies, evaluate user specifications, create quotations, audit technical orders, and maintain the opportunity pipeline. The role also serves as a customer liaison, building and sustaining business relationships through effective communication and support. Approximately 60% of the role is customer-facing/customer handling and 40% involves coordination with Sales Managers and sales support activities.

Key Responsibilities

• Communicate with customers and sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers
• Oversee completion of CRM tasks assigned by internal teams
• Assist with billing disputes in collaboration with the CFE (External Collections Company)
• Communicate with customers regarding overdue items
• Coordinate with team members to ensure consistent phone coverage
• Support entry of complex orders
• Review outstanding pipeline and support Regional Sales Managers by requesting opportunity follow-up/updates from Channel Partners
• Update opportunities based on information received from Regional Sales Managers and Channel Partners
• Coordinate with Regional Sales Managers to achieve problem resolution and address customer issues
• Support account qualification for Q sites to determine account potential
• Complete professional customer quotations and pre-sales activities
• Work closely with the Data Steward to maintain CRM database accuracy
• Complete data-related projects and other duties as assigned.

Background in Pharma, Semiconductors, Food & Beverage or similar business environments