Sales Support Executive

Global Hi-tech Films Inc; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Global Hi-tech Films Inc. seeks a proactive Sales Support specialist in Tampa to back the sales team, manage the full order cycle, and ensure accurate and timely processing.

You will collaborate with ecommerce, warehouse, and regional teams to maintain inventory accuracy and fulfill customer requirements. Your role emphasizes strong communication, organization, and customer service, with routine interaction across distributors and internal departments.

Qualifications

• Bachelor’s degree in Business, Communications, or a related field.
• Fluency in Spanish is a plus.
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.

Responsibilities

• Support the sales team, Regional Sales Managers, and Sales Representatives by responding promptly to requests and providing information and assistance.
• Manage the complete order cycle from entry through shipment, ensuring accurate, efficient processing.
• Monitor turnaround time for sales requests and customer orders to meet service expectations.
• Support the online shop and e-commerce operations and assist offline for issues beyond online.
• Assist with stock reconciliation and inventory accuracy to ensure 100% compliance.
• Track order accuracy and operational performance to minimize errors month over month.
• Coordinate with ecommerce, warehouse, and sales teams to resolve order, inventory, and shipment issues.
• Handle sales order exceptions and special requests, communicating with the relevant teams.

Skills

Spanish speaker

Strong organizational skills

Time management

Communication

Customer service

Education

Bachelor's degree in Business, Communications, or related field

Tools

Salesforce

SAP

Microsoft Office

Excel

Job description

Benefits:

• 401(k)


• Paid time off

Sales Support Responsibilities

• Support the sales team, Regional Sales Managers, and Sales Representatives by responding promptly to requests and providing the information and assistance needed to support daily sales activities.


• Manage the complete order cycle, from order entry through shipment, ensuring orders are processed accurately, efficiently, and shipped error-free.


• Monitor turnaround time for sales requests and customer orders, helping ensure requirements are addressed within established service expectations.


• Support the online shop and e-commerce operations, helping ensure the platform functions properly and coordinating offline support for exceptions or issues that cannot be resolved online.


• Assist with stock reconciliation and inventory accuracy, working toward 100% compliance and identifying discrepancies that may impact customer orders or sales activities.


• Track order accuracy and operational performance, with a focus on maintaining error-free processing month over month.


• Coordinate with e-commerce, warehouse, and sales teams to resolve order, inventory, shipment, and online purchasing issues.


• Handle sales order exceptions and special requests, ensuring issues are communicated to the appropriate team and addressed efficiently.


• Maintain accurate sales and order information, helping Sales Representatives and RSMs access reliable product, inventory, and order-status details.


• Provide day-to-day administrative and operational sales support, allowing the sales team to remain focused on customers, business development, and revenue-generating activities.


• Communicate with Distributors, organize material that they might need for events, and assist them with offline orders when necessary


• Travel within states for major exhibitions and events.


• Assist with office management (ordering supplies, office and admin support, etc.)

Qualifications

• Bachelor’s degree in Business, Communications, or a related field


• Spanish speaker


• Strong organizational skills, proactive and self-starter


• Ability to work both independently and collaboratively in a fast-paced environment


• Strong organizational and time-management skills, with the ability to prioritize multiple sales requests, orders, and deadlines efficiently.


• Excellent communication and customer service skills, with the ability to effectively support Sales Representatives, RSMs, customers, and internal departments.


• Strong attention to detail and accuracy, particularly in order processing, inventory reconciliation, documentation, and shipment coordination.


• Proficiency with Microsoft Office and order/e-commerce systems, with the ability to learn new platforms quickly and troubleshoot routine order or online shop issues.

Preferred Skills

• Excel Skills, MS Outlook, Numbers Skills


• Experience with SalesForce and SAP (preferred)


• Basic knowledge of inventory and order management


• Experience in B2C and with automotive industry