Sales Support Specialist

Cargo Floor B.V; Wood Dale (IL); Presencial; USD 52 000 - 74 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) Plan

Paid Time Off (PTO)

Professional Development

Team Collaboration

Growth Opportunities

Work-Life Balance

Resumo da oferta

Cargo Floor B.V in Wood Dale, IL seeks a Sales Support Specialist to be the main contact for customers, process orders, and prepare quotations. You will assist the sales team with administrative tasks and coordinate with production, logistics, and finance to ensure timely fulfillment.

The role requires 2+ years in sales support, strong organizational skills, and excellent communication. A bachelor's degree and experience with ERP/CRM systems are preferred.

Qualificações

• Bachelor's degree in Business Administration, Sales, or related field.
• 2+ years in sales support or related role.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.

Responsabilidades

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Conhecimentos

Sales support experience

Organization skills

Communication skills

MS Office proficiency

Attention to detail

Formação académica

Bachelor's degree in Business Administration or related field

Ferramentas

ERP systems

CRM systems

Descrição da oferta de emprego

Tasks

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.
• 2+ years of experience in sales support, customer service, inside sales, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and commitment to providing exceptional customer service.

Nice-to-haves:

• Experience with ERP and CRM systems.
• Experience in manufacturing, transportation, or industrial equipment industries.
• Familiarity with order management and logistics processes.
• Fluency in Spanish or another European language.

Benefits

• Health, Dental & Vision Insurance – discussable
• 401(k) Retirement Plan – discussable
• Paid Time Off (PTO) – including vacation days, personal days, and paid holidays
• Professional Development – opportunities for training and career growth
• Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide
• Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams
• Growth Potential – opportunities to expand responsibilities and advance within the organization
• Work-Life Balance – fixed daytime schedule with evenings and weekends free

Hiring Process

• After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.
• Final candidates may be asked to complete a short practical assignment relevant to the role.

We look forward to welcoming a new colleague to our team!