SALES SUPPORT

Ariston Group; Providence (RI); On-site; USD 52,000 - 76,000; Full time

Job summary

Ariston Group is seeking a Sales Support professional to join our Customer Experience team, working with Regional Sales Managers and key customers to ensure proactive, accurate order handling and cohesive account management.

You will assist with purchase orders, respond to inquiries same business day, maintain open order reports in the ERP, and coordinate production schedules across US time zones. SAP knowledge is a plus.

Qualifications

• Minimum five years of Customer Service experience.
• Minimum two years related Sales Support experience.
• Ability to work in a fast-paced environment.
• Ability to communicate and interact effectively across channels.
• Knowledge of customer service principles and practices.
• Experience with standard Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Coordinate with Regional Sales Managers to understand sales plans and customers for proactive support and cohesive account management.
• Conduct meetings with customers to review purchase orders, update orders, and coordinate production schedules.
• Create and maintain open order reports in the ERP system and document changes.
• Respond to customer inquiries in a same-business-day manner via phone and email.
• Gather order updates and obtain revised Purchase Order approvals to meet customer needs.
• Develop improved business processes and cross-train other Sales Support Specialists.

Skills

Customer service

Sales support

Communication skills

Education

High School Diploma

4-year College Degree or equivalent

Tools

Excel

Word

Outlook

PowerPoint

SAP

Job description

TheSales Supportteam is an integral part of our Customer Experience team, working directly with our Regional Sales Managers, and our key customers.

The Role:

The following is a brief description of some of the duties and responsibilities but is not limited to:

• Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers with an overall goal of increasing proactive support levels andcohesive account management.
• Conduct meetings with customers to assist with purchase order review, order status updates, production schedules, while driving overall support of key customers.
• Create and maintains open order reports and document changes in ERP system.
• Respond to customer inquiries in a same business day manner via phone and email.
• Must be efficient in gathering order updates along with revised Purchase Order approvals in order to meet fluid needs of key customers.
• Must be able to remain confident with many competing customer interests.
• Develop improved business processes with a deep working knowledge of all functions who intersect with the order to invoice process.
• Develop customer confidence and protect operations by supplying customers with valid and useful product and order knowledge.
• Inputs data into ERP system and strives for 100% error-free transactions.
• Work cross-functionally, across business brands, to ensure customers are always kept informed and RSMs are fully supported for business needs.
• Must be able to search and run reports proactively from ERP system in order to keep the sales team informed and each order moving within lead times.
• Provide cross-training to other Sales Support Specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances.
• Drives process changes and helps build deeper relationships internally and externally.
• Plan and adjust schedule accordingly to ensure seamless coverage of customers in varied US time zones.
• Accept other responsibilities as requested by the Customer Experience Manager.

The Ideal Candidiate:

The following is a brief description of processes in the technical expertise duties but is not limited to:

• Proficient in Microsoft Office, especially Excel, but also including Word and Outlook
• SAP knowledge is a plus

EDUCATION/EXPERIENCE:

• High School Diploma
• 4-year College Degree, equivalent experience will be considered
• Ability to work in a face paced environment.
• Ability to communicate and interact effectively in all situations.
• Minimum five years Customer Service experience.
• Minimum two years related Sales Support experience
• Knowledge of customer service principles and practices
• Experience communicating through multiple channels and handling multiple customer queries through different channels effectively.
• Proficient with standard office applications (i.e., Word, Excel, PowerPoint, etc.)

Full benefits, including:

• Medical - PPO or HSA
• Vision
• Life Insurance
• LTD
• Voluntary Plans (Cancer, Short Term Disability, Accident)