Sales Support Specialist

Cargo Floor B.V.; Wood Dale (IL); In loco; USD 52.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off (PTO)

Professional development

Work-life balance

Descrizione del lavoro

Cargo Floor B.V. is seeking a Sales Support professional in Illinois to serve as the primary contact for customers on orders and inquiries. You will support the sales team, process orders, and prepare quotations while coordinating with production, logistics, and finance to ensure timely fulfillment.

The role requires strong organizational and communication skills, proficiency in MS Office, and a customer-focused mindset to maintain records and drive satisfaction.

Competenze

• Bachelor's degree in business/admin or sales required.
• Minimum 2 years in sales support, customer service, inside sales, or related role.
• Strong organizational and communication skills.
• Proficiency with MS Office applications, particularly Excel, Word, and Outlook.

Mansioni

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring high customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Conoscenze

Sales support experience

Formazione

Bachelor's degree in Business Administration, Sales, or related field

Strumenti

Microsoft Office

Descrizione del lavoro

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.
• 2+ years of experience in sales support, customer service, inside sales, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and commitment to providing exceptional customer service.

Nice-to-haves:

• Experience with ERP and CRM systems.
• Experience in manufacturing, transportation, or industrial equipment industries.
• Familiarity with order management and logistics processes.
• Fluency in Spanish or another European language.
• Paid Time Off (PTO) – including vacation days, personal days, and paid holidays
• Professional Development – opportunities for training and career growth
• Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide
• Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams
• Growth Potential – opportunities to expand responsibilities and advance within the organization
• Work-Life Balance – fixed daytime schedule with evenings and weekends free

Hiring Process

• After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.
• Final candidates may be asked to complete a short practical assignment relevant to the role.

We look forward to welcoming a new colleague to our team!