Sales Support Specialist

PTSOL ® - Progressive Technology Solutions; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

PTSOL ® - Progressive Technology Solutions in Florida seeks a Sales Operations Coordinator to support the sales team, respond to requests, and manage orders from entry to shipment. You will coordinate with e-commerce, warehouse, and sales teams to resolve issues and ensure accurate, timely processing.

The role emphasizes inventory reconciliation, order accuracy, and providing reliable product status information to sales representatives and customers.

Qualifications

• Bachelor’s degree in Business, Communications, or related field required.
• Spanish language fluency required.
• Strong organizational, time-management, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Support the sales team with prompt responses and information for daily activities.
• Manage the complete order cycle from entry to shipment with accuracy.
• Monitor turnaround time and ensure service expectations are met.
• Support online shop and e-commerce operations and coordinate offline support.
• Assist with stock reconciliation and inventory accuracy.
• Track order accuracy and operational performance monthly.
• Coordinate with e-commerce, warehouse and sales teams to resolve issues.
• Handle sales order exceptions and special requests efficiently.
• Maintain accurate sales/order information for reliable status updates.
• Provide day-to-day sales support to enable revenue-generating activities.
• Communicate with distributors and assist with offline orders when needed.
• Travel within states for major exhibitions and events.
• Assist with office management and admin support.

Skills

Organizational skills

Proactive & self-starter

Independent & collaborative

Excellent communication

Attention to detail

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Microsoft Office

Order/e-commerce systems

Inventory reconciliation tools

Job description

• Support the sales team, RSMs, and Sales Representatives by responding promptly to requests and providing the information and assistance needed to support daily sales activities.
• Manage the complete order cycle, from order entry through shipment, ensuring orders are processed accurately, efficiently, and shipped error-free.
• Monitor turnaround time for sales requests and customer orders, helping ensure requirements are addressed within established service expectations.
• Support the online shop and e-commerce operations, helping ensure the platform functions properly and coordinating offline support for exceptions or issues that cannot be resolved online.
• Assist with stock reconciliation and inventory accuracy, working toward 100% compliance and identifying discrepancies that may impact customer orders or sales activities.
• Track order accuracy and operational performance, with a focus on maintaining error-free processing month over month.
• Coordinate with e-commerce, warehouse, and sales teams to resolve order, inventory, shipment, and online purchasing issues.
• Handle sales order exceptions and special requests, ensuring issues are communicated to the appropriate team and addressed efficiently.
• Maintain accurate sales and order information, helping Sales Representatives and RSMs access reliable product, inventory, and order-status details.
• Provide day-to-day administrative and operational sales support, allowing the sales team to remain focused on customers, business development, and revenue-generating activities.
• Communicate with Distributors, organize material that they might need for events, and assist them with offline orders when necessary
• Travel within states for major exhibitions and events.
• Assist with office management (ordering supplies, office and admin support, etc.)

Qualifications

• Bachelor’s degree in Business, Communications, or a related field.
• Spanish speaker.
• Strong organizational skills, proactive and self-starter.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize multiple sales requests, orders, and deadlines efficiently.
• Excellent communication and customer service skills, with the ability to effectively support Sales Representatives, RSMs, customers, and internal departments.
• Strong attention to detail and accuracy, particularly in order processing, inventory reconciliation, documentation, and shipment coordination.
• Proficiency with Microsoft Office and order/e-commerce systems, with the ability to learn new platforms quickly and troubleshoot routine order or online shop issues.

Preferred Skills

• Experience with SalesForce and SAP
• Basic knowledge of inventory and order management
• Experience in B2C and with automotive industry