Ejecutivo de Soporte de Ventas

Global Hi-tech Films Inc; Tampa (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Global Hi-tech Films Inc. is seeking a proactive Sales Support Specialist in Tampa to back the sales team, manage orders, and ensure accurate inventory and timely shipping. You will collaborate with regional managers, e-commerce, warehouse, and distributors to keep processes smooth and responsive.

This role emphasizes organization, communication, and attention to detail, with opportunities to support events and major exhibitions across states.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• Spanish speaker required.
• Strong organizational and time management skills.
• Ability to work independently and in a fast-paced team.
• Excellent communication and customer service abilities.
• Attention to detail in order processing and inventory.

Responsibilities

• Support the sales team and regional managers by responding promptly to requests.
• Manage the complete order cycle from entry to shipment.
• Monitor turnaround time for sales requests and orders.
• Support online shop and e-commerce operations.
• Assist with stock reconciliation and inventory accuracy.
• Track order accuracy and operational performance.
• Coordinate with e-commerce, warehouse and sales teams.
• Handle sales order exceptions and special requests.
• Maintain accurate sales and order information.
• Provide day-to-day administrative and operational sales support.
• Communicate with distributors and assist offline orders.
• Travel within states for major exhibitions and events.
• Assist with office management (ordering supplies, admin support).

Skills

Spanish speaker

Strong organizational skills

Excellent communication

Ability to work independently and in a

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Microsoft Office

Order/e-commerce systems

SalesForce

SAP

Job description

Benefits:

• 401(k)


• Paid time off

Sales Support Responsibilities

• Support the sales team, Regional Sales Managers, and Sales Representatives by responding promptly to requests and providing the information and assistance needed to support daily sales activities.


• Manage the complete order cycle, from order entry through shipment, ensuring orders are processed accurately, efficiently, and shipped error-free.


• Monitor turnaround time for sales requests and customer orders, helping ensure requirements are addressed within established service expectations.


• Support the online shop and e-commerce operations, helping ensure the platform functions properly and coordinating offline support for exceptions or issues that cannot be resolved online.


• Assist with stock reconciliation and inventory accuracy, working toward 100% compliance and identifying discrepancies that may impact customer orders or sales activities.


• Track order accuracy and operational performance, with a focus on maintaining error-free processing month over month.


• Coordinate with e-commerce, warehouse, and sales teams to resolve order, inventory, shipment, and online purchasing issues.


• Handle sales order exceptions and special requests, ensuring issues are communicated to the appropriate team and addressed efficiently.


• Maintain accurate sales and order information, helping Sales Representatives and RSMs access reliable product, inventory, and order-status details.


• Provide day-to-day administrative and operational sales support, allowing the sales team to remain focused on customers, business development, and revenue-generating activities.


• Communicate with Distributors, organize material that they might need for events, and assist them with offline orders when necessary


• Travel within states for major exhibitions and events.


• Assist with office management (ordering supplies, office and admin support, etc.)

Qualifications

• Bachelor’s degree in Business, Communications, or a related field


• Spanish speaker


• Strong organizational skills, proactive and self-starter


• Ability to work both independently and collaboratively in a fast-paced environment


• Strong organizational and time-management skills, with the ability to prioritize multiple sales requests, orders, and deadlines efficiently.


• Excellent communication and customer service skills, with the ability to effectively support Sales Representatives, RSMs, customers, and internal departments.


• Strong attention to detail and accuracy, particularly in order processing, inventory reconciliation, documentation, and shipment coordination.


• Proficiency with Microsoft Office and order/e-commerce systems, with the ability to learn new platforms quickly and troubleshoot routine order or online shop issues.

Preferred Skills

• Excel Skills, MS Outlook, Numbers Skills


• Experience with SalesForce and SAP (preferred)


• Basic knowledge of inventory and order management


• Experience in B2C and with automotive industry