Sales Support Representative

Sunbelt Solomon; Spokane Valley (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Sunbelt Solomon is seeking a Sales Support Representative to provide operational and administrative support across the sales and order fulfillment process. You will assist in quote development, process customer orders, and coordinate with internal teams to ensure accurate, timely information in Salesforce, SYSPRO, and related systems.

This role requires strong attention to detail, organizational skills, and effective communication to support the quote-to-order lifecycle.

Qualifications

• High school diploma or GED required.
• 1–3 years experience in sales support, customer service, order management, or related environment preferred.
• Proficiency with Microsoft Office applications (Excel, Outlook).
• Strong written and verbal communication skills.
• Strong organizational skills with ability to manage multiple priorities and deadlines.
• Attention to detail and ability to identify discrepancies or issues.
• Ability to learn and effectively use business systems (Salesforce, SYSPRO, ERP).

Responsibilities

• Prepare and maintain customer quotes, opportunities, and related sales information in Salesforce and other systems.
• Review and coordinate quote requests, bid packages, specifications, and customer requirements for completeness.
• Process sales orders accurately according to procedures and controls.
• Review quotations and supporting docs to validate pricing and order requirements.
• Support cross-functional bids, large orders, and opportunities needing coordination.
• Maintain accurate sales order information from entry through shipment.
• Coordinate with Operations, Engineering, Transportation to address order issues.
• Maintain Salesforce and SYSPRO data for opportunities, quotes, orders, shipments.
• Prepare and analyze inventory and other supporting information for sales to develop opportunities.
• Communicate with customers regarding quotes, orders, status, and documentation.
• Identify discrepancies or process gaps and resolve with stakeholders.
• Provide cross-functional coverage to support workload and continuity.
• Assist in developing and improving sales support processes and controls.
• Perform other duties as assigned.

Skills

Microsoft Office

Written & verbal communication

Organization & multitasking

Attention to detail

Cross-functional collaboration

Learn business systems

Attention to stakeholder management

Education

High school diploma or GED

Associate's or bachelor's degree in business/Operations/Supply Chain

Tools

Salesforce

SYSPRO

ERP

Job description

The Sales Support Representative provides operational and administrative support throughout the sales and order fulfillment process. This role supports quote development, processes and maintains customer orders, coordinates activities across internal departments, and ensures accurate, timely information in Salesforce, SYSPRO, and other business systems. Serving as a key link among Sales, Engineering, Operations, Transportation, and other teams, the position requires strong attention to detail, organization, communication, and issue resolution throughout the quote-to-order lifecycle.

Responsibilities

• Prepare and maintain customer quotes, opportunities, and related sales information in Salesforce and other business systems.
• Review and coordinate quote requests, bid packages, specifications, dimensional drawings, and customer requirements for completeness and appropriate routing.
• Process sales orders accurately in accordance with established procedures, customer requirements, and internal controls.
• Review engineering quotations, prior invoices, historical quotes, and supporting documentation to validate pricing and order requirements.
• Support Requests for Offer (RFOs), complex bids, large orders, and sales opportunities requiring cross-functional coordination.
• Maintain accurate and timely sales order information from initial entry through shipment and completion.
• Monitor order status and proactively coordinate with Operations, Engineering, Transportation, and other teams to address issues affecting customer commitments.
• Maintain complete opportunity, quote, order, and shipment information in Salesforce and SYSPRO.
• Prepare and analyze inventory and other supporting information for Sales to develop opportunities, quotes, and orders.
• Communicate with customers as needed regarding quotes, orders, documentation, status inquiries, and routine sales support matters.
• Identify discrepancies, potential order issues, or process gaps and coordinate timely resolution with the appropriate stakeholders.
• Provide cross-functional and team coverage to support business continuity and changing workload requirements.
• Support the development, documentation, and continuous improvement of sales support processes, procedures, and controls.
• Perform other duties and responsibilities as assigned in support of departmental and organizational objectives.

Qualifications

• High school diploma or GED required.
• One to three years of experience in sales support, customer service, order management, administrative support, or a related business environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and related productivity tools.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a deadline-driven environment.
• Demonstrated attention to detail and ability to recognize discrepancies or potential issues.
• Ability to work effectively across departments and communicate professionally with internal and external stakeholders.
• Ability to learn and effectively use business systems, processes, products, and technical information relevant to the position.

Preferred Qualifications

• Associate's or bachelor's degree in business, Operations, Supply Chain, or a related discipline.
• Experience with Salesforce, SYSPRO, ERP, CRM, or order management systems.
• Experience supporting industrial, manufacturing, repair, distribution, or other technically oriented sales environments.
• Experience reviewing bid specifications, technical documentation, drawings, or customer requirements.