Client Success Specialist - Relationship & Onboarding

FF Inc; Jersey City (NJ); On-site; GBP 34,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Full-time schedule

Collaborative team environment

Advancement opportunities

Job summary

FF Inc, a client services organization, seeks a personable Client Services Associate to support client relationships, account activity, and day-to-day communication. You will work directly with clients to understand needs, provide information about products and services, and coordinate follow-ups for a smooth experience.

You’ll collaborate with internal sales and account teams to keep requests organized and identify opportunities to provide additional support.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and confident interacting with clients.
• Excellent organization and attention to detail.
• Strong relationship building and interpersonal skills.
• Ability to understand client needs and communicate solutions clearly.

Responsibilities

• Serve as a point of contact for new and existing clients.
• Communicate with clients regarding products, services, account information, and current offerings.
• Respond to client questions and provide accurate, timely information.
• Learn individual client needs and help connect them with appropriate products or services.
• Support new client onboarding and account setup.
• Coordinate follow-up communication with clients.
• Maintain regular contact regarding account needs and updates.
• Assist with client meetings, appointments, and account-related communications.
• Maintain accurate client information and interaction history.
• Update account activity and client records within CRM systems.
• Monitor open requests and coordinate next steps with internal teams.
• Assist sales and account teams with client-related activities.
• Prepare client materials and account information.
• Gather client feedback and communicate relevant insights internally.
• Identify recurring client needs and opportunities for additional support.
• Help maintain strong client relationships through responsive communication and reliable follow-through.
• Collaborate with sales, account management, and operations teams to support client needs

Skills

Client communication

CRM familiarity

Relationship building

Time management

Multitasking

Team collaboration

Tools

CRM software

Job description

FF Inc, a client services organization, seeks a personable Client Services Associate to support client relationships, account activity, and day-to-day communication. You will work directly with clients to understand needs, provide information about products and services, and coordinate follow-ups for a smooth experience.

You’ll collaborate with internal sales and account teams to keep requests organized and identify opportunities to provide additional support.