Sales Support & Customer Care Specialist

Heico; Clover (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Heico is seeking a Sales Support Specialist to assist the Sales team and respond to customer requests, delivering excellent service and accurate order processing. You will enter and update customer orders, review contracts, and collaborate with Account Managers to maintain smooth sales operations.

The role emphasizes strong communication, proficiency with Windows, MS Word and MS Excel, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED and related experience.
• Customer service experience preferred.
• Ability to read and interpret documents.
• Strong communication and interpersonal skills.

Responsibilities

• Perform order data entry for Account Managers and ensure contract review is completed.
• Enter and update customer orders.
• Assist with customer communication and resolution of customer issues.
• Participate in coverage for team members who are out of the office.
• Assist team with special projects.
• Additional responsibilities as assigned by management.

Skills

Customer service

Strong communication

Multitasking

Telephone etiquette

Education

High school diploma or GED

Tools

Windows OS

MS Word

MS Excel

Job description

Heico is seeking a Sales Support Specialist to assist the Sales team and respond to customer requests, delivering excellent service and accurate order processing. You will enter and update customer orders, review contracts, and collaborate with Account Managers to maintain smooth sales operations.

The role emphasizes strong communication, proficiency with Windows, MS Word and MS Excel, and the ability to multitask in a fast-paced environment.