Sales & Customer Support Specialist

EIS; Munhall (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Job summary

EIS is seeking a Customer Sales Support professional to streamline the sales process, assist customers, and support sales reps. The role acts as a vital link between the sales team and customers, managing orders and maintaining records while nurturing client relationships.

The position emphasizes strong communication, accuracy, and proactive problem-solving in a physically active environment, with responsibilities across quoting, order processing, and customer service.

Qualifications

• 3–4 years of sales or customer service experience
• Experience in fastener or industrial supply industry is a plus
• Ability to lift up to 40 lbs and stand for extended periods
• Strong attention to detail and accuracy
• Excellent verbal and written communication across all levels

Responsibilities

• Learn and understand the company’s range of products, applications, and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain strong relationships with customers to encourage repeat business.
• Process transactions accurately and efficiently while ensuring a positive shopping experience.
• Handle customer inquiries, complaints, and feedback with professionalism and care.

Skills

Strong communication

Team-oriented

Proactive problem-solving

Customer service

Learning mindset

Education

High school diploma or equivalent; associate/bachelor preferred

Tools

MS Office Suite (Word, Excel, Outlook)

Job description

EIS is seeking a Customer Sales Support professional to streamline the sales process, assist customers, and support sales reps. The role acts as a vital link between the sales team and customers, managing orders and maintaining records while nurturing client relationships.

The position emphasizes strong communication, accuracy, and proactive problem-solving in a physically active environment, with responsibilities across quoting, order processing, and customer service.