Sales Support Coordinator

Highmark Health; Michigan; On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Sales Support Coordinator to enhance their Sales group. This role involves a variety of sales support activities, ensuring accurate data entry and effective communication with external customers. The ideal candidate will have 3-5 years of relevant experience and a knack for resolving account issues efficiently. You will collaborate across departments to facilitate paperwork processing and maintain smooth operations. If you're looking for a dynamic environment where your contributions can make a real impact, this opportunity is perfect for you.

Qualifications

• 3-5 years of related, progressive experience required.
• Bachelor's degree preferred for this role.

Responsibilities

• Provide timely responses to customers and resolve account issues.
• Input data into systems and perform sales support duties.
• Support multiple departments with paperwork and document management.

Skills

Customer Service

Data Entry

Sales Support

Document Management

Communication

Education

Bachelor’s Degree

Job description

Responsible for performing a variety of sales support activities and general office functions in supporting the Sales group.

ESSENTIAL RESPONSIBILITIES :

1. Provide timely and accurate responses to external customers. Resolve general account issues.

2. Input data into processing systems to ensure work deliverables are free of errors and all relevant and complete information is included in final output.

3. Perform sales support duties, including but not limited to : direct inquiries to appropriate Sales staff, analyze new and / or renewal submission request for completeness, enter data in sales system from source documents, follow up with Brokers / Producers / TPAs for missing information.

4. Support and interact with multiple departments to ensure proper distribution and implementation of paperwork, binder checks, and maintains the daily activities / updates in applicable system.

5. Obtain and process paperwork by thoroughly checking for missing information on the group application, enrollment applications and any additional documents needed before account can be installed or paperwork can be sent to underwriting.

6. Perform general office duties that may include : document management, ordering supplies, processing invoices, opening and distributing mail, making travel arrangements, assisting with facilities management.

7. Other duties as assigned or requested.

QUALIFICATIONS :

Education, Licenses / Certifications, and Experience

Minimum

• 3-5 years of related, progressive experience. Exempted experience requirements effective August 2016.

Preferred

• Bachelor’s Degree

SCOPE OF RESPONSIBILITY

Does this role supervise / manage other employees?

WORK ENVIRONMENT

Is Travel Required?

Yes, occasional travel may occur one to two times per year.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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Sales Support Coordinator • MI, Working at Home, Michigan