Sales Support Coordinator - REMOTE - US

Princess Cruises; Seattle (WA); Remote; Full time

Job summary

Join a leading cruise line as a Customer Service Representative in Seattle. This role involves serving as the primary contact for guests, handling inquiries, and ensuring high satisfaction levels. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in a supportive work environment.

Benefits

Cruise and travel privileges

Comprehensive health benefits

401(k) plan

Employee Stock Purchase Plan

Tuition reimbursement

Certification reimbursement

Qualifications

• Minimum of one year of experience in customer service or sales.
• Experience in the travel and hospitality industry.

Responsibilities

• Serve as the primary point of contact for non-revenue related requests.
• Handle incoming department calls, emails, and voicemails.
• Proactively make outbound calls to guests.

Skills

Customer Service

Interpersonal Skills

Organization

Tools

POLAR

Siebel

Job description

Employer Industry: Cruise and Travel

Why consider this job opportunity:
- Salary up to $17.74 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and Employee Stock Purchase Plan
- Opportunities for training and professional development, including tuition and certification reimbursement
- Supportive work culture emphasizing compliance, environmental protection, and employee well-being

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for non-revenue related requests, providing information and resolving issues for guests
- Efficiently handle incoming department calls, emails, and voicemails to ensure timely communication
- Proactively make outbound calls to guests to maintain high communication standards and satisfaction
- Assign incoming new guest leads among Personal Cruise Consultants (PCCs) fairly and according to guidelines
- Step in to resolve issues in the absence of the assigned PCC and assist with tasks such as pricing and payment collection

What is Required (Qualifications):
- Minimum of one (1) year of experience in customer service or sales
- Experience in the travel and hospitality industry
- Experience in a high-volume call center
- Strong interpersonal skills and ability to interact positively with individuals at all levels
- Excellent organization skills and ability to work independently

How to Stand Out (Preferred Qualifications):
- Familiarity with POLAR and Siebel technology
- Proven track record of personal goal achievement and support for department objectives
- Strong attention to detail and ability to remain focused despite distractions
- Self-motivated and quick learner

#CruiseIndustry #CustomerService #TravelJobs #CareerOpportunity #EmployeeBenefits

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