Customer Support Coordinator

Ixana; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A fast-growing startup is seeking a customer support representative to assist customers with inquiries and streamline communication between clients and the technical team. The role requires good communication skills and basic Excel knowledge. Join us to help revolutionize the future of computing with our innovative technology.

Qualifications

• Any educational background is acceptable.
• Basic Excel knowledge required.

Responsibilities

• Understand technology to provide accurate customer information.
• Handle customer queries via chat, email, or calls.
• Coordinate with the technical team to resolve issues.

Skills

Communication

Excel

Job description

About our company:

Ixana (ixana.ai) is developing an electronic nervous system, an electronic analog of the human nervous system. We have assembled a team of leading experts in IC design, system engineering, and machine learning, all driven by a passion for pioneering the next big thing.

We are a fast-growing, VC-backed, stealth-mode startup with unique IP that enables data transmission at 100X lower power than Bluetooth at an equivalent data rate. Our mission is to build a wearable electronic brain that integrates data from distributed sensors such as cameras, microphones, and body monitors to revolutionize the future of computing.

Requirements:

• Any educational background (no specific degree required).
• A laptop with a good internet connection.
• Good communication skills and basic Excel knowledge.
• Additional skills (tech, finance, operations, etc.) are a plus.

Responsibilities:

• Understand our technology and services to provide accurate information to customers.
• Handle customer queries via chat, email, or calls.
• Coordinate with the technical team to resolve customer issues efficiently.
• Streamline the sales channel and ensure smooth communication between customers and our team.

Preferred Skills:

• Good communication skills (written & verbal).
• Ability to learn and explain technical concepts in simple terms.
• Experience in customer support, sales, or coordination is a plus.