Sales Support Coordinator

Highmark Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Support Specialist to enhance their Sales team. This role involves a variety of tasks, from responding to customer inquiries to ensuring accurate data entry and managing essential documentation. The ideal candidate will have strong customer service skills and a keen eye for detail, contributing to the smooth operation of the Sales group. Join this dynamic environment where your efforts will directly impact customer satisfaction and operational efficiency. If you're ready to take on a rewarding challenge in a supportive team, this opportunity is perfect for you.

Qualifications

• 3-5 years of related experience in sales support or office functions.
• Strong customer service skills and attention to detail.

Responsibilities

• Provide timely responses to customer inquiries and resolve account issues.
• Input data accurately into processing systems and manage documentation.

Skills

Customer Service

Data Entry

Sales Support

Document Management

Education

High School Diploma

Bachelor's Degree

Job description

Company : United Concordia DentalJob Description :

GENERAL OVERVIEW:

Responsible for performing a variety of sales support activities and general office functions in supporting the Sales group.

ESSENTIAL RESPONSIBILITIES:

1. Provide timely and accurate responses to external customers. Resolve general account issues.

2. Input data into processing systems to ensure work deliverables are free of errors and all relevant and complete information is included in final output.

3. Perform sales support duties, including but not limited to: direct inquiries to appropriate Sales staff, analyze new and/or renewal submission request for completeness, enter data in sales system from source documents, follow up with Brokers/Producers/TPAs for missing information.

4. Support and interact with multiple departments to ensure proper distribution and implementation of paperwork, binder checks, and maintains the daily activities/updates in applicable system.

5. Obtain and process paperwork by thoroughly checking for missing information on the group application, enrollment applications and any additional documents needed before account can be installed or paperwork can be sent to underwriting.

6. Perform general office duties that may include: document management, ordering supplies, processing invoices, opening and distributing mail, making travel arrangements, assisting with facilities management.

7. Other duties as assigned or requested.

QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

• H.S. Diploma
• 3-5 years of related, progressive experience. Exempted experience requirements effective August 2016.

Preferred

• Bachelor’s Degree

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

No

WORK ENVIRONMENT

Is Travel Required?

Yes, occasional travel may occur one to two times per year.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$20.31

Pay Range Maximum:

$29.53

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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