Sales Support Coordinator

Thomson Reuters; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is on the lookout for a passionate Sales Support Coordinator to enhance client relationships and streamline billing processes. This dynamic role involves monitoring accounts, resolving payment issues, and collaborating with cross-functional teams to ensure smooth operations. With a focus on analytical skills and customer collaboration, you'll play a vital part in preventing account cancellations and driving business success. Join a team that values innovation and continuous learning, and be part of a culture that promotes diversity and inclusion while tackling real-world challenges in a hybrid work environment.

Benefits

Flexible Vacation

Mental Health Days

Tuition Reimbursement

Employee Incentive Programs

Access to Headspace App

Retirement Savings

Work from Anywhere for 8 Weeks

Paid Volunteer Days

Social Impact Opportunities

Career Development Programs

Qualifications

• Proven experience in sales support, account management, or collections preferred.
• Strong analytical skills with the ability to interpret data and drive insights.

Responsibilities

• Monitor accounts for overdue payments and collaborate with clients to resolve issues.
• Work with Account Specialists to coordinate billing and payment-related activities.

Skills

Account Management

Collections

Customer Collaboration

Analytical Skills

Communication Skills

Detail-oriented

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Excel

SAP

Job description

Are you ready to take on a dynamic role where your skills in account management, collections, and customer collaboration can make a significant impact? We are seeking an enthusiastic Sales Support Coordinator to join our team. In this pivotal position, you will monitor and manage accounts to identify overdue payments, collaborate with clients to resolve payment issues, and work closely with Account Specialists to streamline billing and payment activities. Your expertise in Salesforce and Excel will be essential as you analyze Account Receivable reports to proactively address at-risk accounts.

Shift Timing - 2:00 PM - 11:00 PM
Hybrid Work Model: Work from Office Twice a week

About the Role:

• Monitor and manage accounts to identify overdue payments and potential cancellations.

• Collaborate with clients to resolve payment issues and prevent account cancellations (predominantly over email, though also on Teams/the phone).

• Work with Account Specialists to coordinate billing and payment-related activities.

• Initiate reinstatement processes for clients cancelled due to non-payment by collecting overdue payments and obtaining new order forms.

• Raise and manage cases with Customer to Cash for queries such as credit notes, VAT adjustments, PO numbers, and contact changes.

• Analyse Account Receivable reports to identify at-risk clients and proactively reach out to address concerns.

• Collect and understand data from cases to be part of team initiatives to improve processes.

• Maintain accurate records and documentation of all client interactions and transactions.

• Follow up with respondents of our Net Promoter Score survey that raised billing issues.

About You:

• Bachelor's degree

• Proven experience in sales support, account management, collections, or a related role preferred.

• Proficiency in Salesforce (SFDC) and Microsoft Excel, with knowledge of SAP a plus.

• Strong analytical skills with the ability to interpret data and drive actionable insights.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Detail-oriented with strong organizational skills.

• Excellent written and spoken English.

• Ability to work collaboratively with cross-functional teams and be part of a dynamic team.

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing, and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.