Sales Support & Coordination Specialist

Eastern Metal Supply, Inc.; Houston (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking an entry-level Sales Administrator to bridge Sales with IT, Operations, Credit and Accounting.

You will coordinate clerical sales functions, ensure smooth order flow, and support internal and external customers across the region. You will work with Inside Sales and cross-functional teams to foster service excellence, handle quotes, monitor onboarding, and help drive retention.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Willing to sign standard non-compete agreement.
• Strong organizational and prioritization abilities.
• Customer-focused mindset with strong communication.

Responsibilities

• Follow up on customer credits, RMAs, N Status orders, reships, and backorders.
• Track activity to ensure materials are released on schedule.
• Coordinate timely quotes with sales representatives.
• Support new customer onboarding and monitor initial orders.
• Monitor churn accounts and support retention efforts with FP&A.
• Update delivery windows and priorities for on-time logistics.
• Report gaps to Inside Sales Manager and promote service standards.
• Assist IT requests for the Sales department (WebHelm, Accuterm).
• Communicate same-day RMA pickup notifications to customers.
• Address order issues in nightly files and export/order tracking accordingly.
• Identify trends in reships or backorders and suggest improvements.
• Be the point of contact for delivery changes or order updates.

Skills

Customer Focus

Detail-oriented

Communication

Time Management

Cross-functional Collaboration

Problem Solving

Non-compete Agreement

Education

Bachelor’s degree or equivalent experience

Job description

Eastern Metal Supply, Inc. is seeking an entry-level Sales Administrator to bridge Sales with IT, Operations, Credit and Accounting.

You will coordinate clerical sales functions, ensure smooth order flow, and support internal and external customers across the region. You will work with Inside Sales and cross-functional teams to foster service excellence, handle quotes, monitor onboarding, and help drive retention.