Sales Support Specialist

Progressive Alloy Steel Unlimited; Las Vegas (NV); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Tuition Reimbursement

Paid time off

Health insurance

Vision insurance

Life insurance

Job summary

Sunshine Metals, Inc. is seeking a Sales Support Specialist to assist the sales team and learn a full-time sales career. You will interact with customers and suppliers in a mentored environment, prepare quotes, orders, and contracts, and ensure timely responses to RFQs.

This on-the-job training role emphasizes accuracy, professional communication, and teamwork to support company goals. As you gain experience, you will develop proficiency in sales processes, order handling, and customer service

Qualifications

• High School diploma or equivalent required.
• 1+ year of sales experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to multi-task and work with integrity and professionalism.

Responsibilities

• Use proper phone etiquette and courtesy with customers.
• Aggressively quote customers and share marketplace intelligence with management and sales personnel.
• Accurately complete sales orders and contract reviews.
• Prepare proposals, quotes, and sales contracts.
• Respond to RFQs within 24 hours where possible.
• Record and verify customer sales orders in the production system.

Skills

Sales experience

Microsoft Office

Written & spoken communication

Time management

Multi-tasking

Integrity

Professional interaction

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Sales Support Specialist is a sales-service support and succession planning position for the Sales Department. This position interacts professionally with customers, suppliers and co-workers in a mentored environment designed to prepare the employee for a full-time sales career. This is an on-the-job training position that teaches and trains the employee while providing valuable sales-service assistance to the sales team.

Responsibilities and Duties

As a minimum, the following is a basic description of typical duties and responsibilities expected of the Sales Support Specialist. These duties are not exhaustive and are subject to change as the needs of the organization require.

• Use proper phone etiquette and courtesy with customers.
• Aggressively quote customers, sharing marketplace intelligence obtained promptly to both management and other sales personnel.
• Accurately complete sales orders and contract reviews.
• Prepare proposals, quotes, and sales contracts.
• Promptly respond to Request for Quotes for current and potential customers. The overall goal is no later than 24 hours per RFQ.
• Review and compare computer generated sales orders to customer purchase orders for accuracy.
• Record customer sales order into the production system, immediately.
• Research and follow up late customer orders.
• Record customer complaints as received utilizing the Customer Complaint Report and forward to the Quality Department for action.
• Represent Progressive Alloy Steel with professionalism and integrity.
• Prepare work according to priority and with moderate supervision while keeping in mind the financial goals and quality objectives of the company.
• Correspond and interact with customers using professional verbal and written communication skills.

Required Qualifications

• High School diploma or equivalent
• One or more years of experience in sales
• Microsoft Office proficiency, including Word, Excel, Outlook and PowerPoint
• Excellent written and oral communication skills
• Excellent organizational, problem-solving skills, and time management skills
• Ability to effectively multi-task
• Operate with high integrity, maintaining positive relations customers/suppliers
• Strong work ethic; self-motivated

Preferred Qualifications

• Two or more years of experience in an office setting performing similar responsibilities
• Previous sales and/or accounting experience

Physical Requirements

Physical demands can include but not limited to:

• Standing
• Use of hands or fingers
• Kneeling/Crawling/Twisting/Balancing
• Bending/Climbing
• Speaking and Listening
• Close vision (clear vision at 36 inches or less)

Weights to be lifted:

• Up to 50 pounds-With assistance and/or of a lifting device

Weights to be pushed/pulled:

• Up to 50 pounds-With assistance and/or of a lifting device
• 401(k)
• 401(k) matching
• Tuition Reimbursement
• Paid time off
• Health insurance
• Vision insurance
• Life insurance

Working Conditions

Good working conditions. Frequent visual/auditory attention and involvement in discussions requiring reconciliation of adverse points-of-view. Requires continuous use of telephone to receive and give information.

Exposure to hazardous machinery, sharp tools, proximity to moving objects, noise, heat, humidity.

I understand that the above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental requirements. Sunshine Metals, Inc. reserves the right to alter, add, modify, change, and cancel some or all parts of the above as it deems necessary according to its business needs.