Sales Administrator

Eastern Metal Supply, Inc.; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking a Sales Administrator in Houston to act as a key liaison between the Sales department and internal partners such as IT, Operations, Credit, and Accounting.

This entry-level role supports order flow, follow-up, and customer experiences while offering a clear path to an Inside Sales Representative position. You will work with Inside Sales, customers, and cross-functional teams to ensure service excellence across the region.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Ability to organize, plan and prioritize duties; detail-oriented.
• Customer focus with strong communication and collaboration.
• Willing to sign our standard non-compete agreement.

Responsibilities

• Follow up on customer credits, RMAs, N Status orders, reships, and backorders.
• Track CIMS activity to ensure materials are released on schedule.
• Coordinate timely quotes with the quote desk for sales reps.
• Assist onboarding by monitoring initial orders and ensuring smooth execution.
• Monitor churn accounts and coordinate with FP&A for retention efforts.
• Communicate delivery windows and priorities to ensure Optimiroute compliance.
• Promote service-excellence and report gaps to Inside Sales Manager.
• Address IT requests for the Sales dept. (WebHelm, Accuterm).
• Notify same-day RMA pickups to customers and track resolutions.
• Identify trends in reships/backorders and propose improvements.
• Serve as contact for delivery changes or order updates.
• Collaborate cross-functionally to respond to customer feedback.

Skills

Customer focus

Communication

Organizational skills

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

M3 ERP

WebHelm

Accuterm

Job description

Position Summary

The Sales Administrator serves as a key liaison between the Sales department and internal partners including IT, Operations, Credit, Procurement, FP&A, and Accounting. This role supports sales teams by coordinating clerical and administrative sales functions, ensuring smooth order flow, accurate follow-up and exceptional internal and external customer experiences. The Sales Administrator works closely with Inside Sales, customers, and cross-functional teams to support service excellence across the region. This is an entry-level sales support role with a defined development path toward an inside Sales Representative position.

Essential Duties/Responsibilities

The following duties are typically performed by those with this job title; however, they may perform other related duties, and not all duties listed are necessarily performed by each person with this job title:

• Follow up on customer credits, RMA’s, "N" Status orders, reships, and backorders
• Track CIMS activity to ensure materials are released according to agreed schedules
• Works closely with the quote desk to ensure timely turnaround of quotes for sales representatives
• Supports new customer onboarding by monitoring initial orders and ensuring smooth execution
• Monitors churn accounts and partner with the FP&A team and sales representatives to support retention efforts
• Monitor and update customer delivery windows and priorities to ensure Optimiroute compliance
• Embody and promote a service-excellence mindset; monitor compliance with established service standards and report any identified gaps to the Inside Sales Manager
• Follow up on IT requests for the Sales dept. (e.g. WebHelm, Accuterm)
• Track and communicate same-day RMA pickup notifications to customers
• Address sales-related system issues, including orders populating incorrectly in nightly order files
• Tracking export orders, linked orders, and orders in M3 status due to readiness issues
• Identify trends related to reships, backorders, or service issues and communicate opportunities for improvement
• Act as the point of contact for customers requesting delivery changes or order updates
• Collaborates cross-functionally to address customer concerns identified through surveys or feedback channels and ensure timely responses
• Perform additional duties as assigned to support regional sales and customer experience goals

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree or equivalent relevant work experience

Experience/Skills/Abilities Required

• Must be willing to sign our standard non-compete agreement
• Ability to organize, plan and prioritize duties: Detail-oriented
• Action Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as Challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Customer Experience: Can effectively communicate with sales and customers to provide a great customer experience internally and externally
• Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peer

Work Environment/Physical Demands

Office, fabrication and manufacturing shops – moderate to loud noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds.

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

WE ARE A DRUGFREE WORKPLACE