Sales Support Specialist - Entry Level with Growth Path

Eastern Metal Supply, Inc.; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking a Sales Administrator in Houston to act as a key liaison between the Sales department and internal partners such as IT, Operations, Credit, and Accounting.

This entry-level role supports order flow, follow-up, and customer experiences while offering a clear path to an Inside Sales Representative position. You will work with Inside Sales, customers, and cross-functional teams to ensure service excellence across the region.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Ability to organize, plan and prioritize duties; detail-oriented.
• Customer focus with strong communication and collaboration.
• Willing to sign our standard non-compete agreement.

Responsibilities

• Follow up on customer credits, RMAs, N Status orders, reships, and backorders.
• Track CIMS activity to ensure materials are released on schedule.
• Coordinate timely quotes with the quote desk for sales reps.
• Assist onboarding by monitoring initial orders and ensuring smooth execution.
• Monitor churn accounts and coordinate with FP&A for retention efforts.
• Communicate delivery windows and priorities to ensure Optimiroute compliance.
• Promote service-excellence and report gaps to Inside Sales Manager.
• Address IT requests for the Sales dept. (WebHelm, Accuterm).
• Notify same-day RMA pickups to customers and track resolutions.
• Identify trends in reships/backorders and propose improvements.
• Serve as contact for delivery changes or order updates.
• Collaborate cross-functionally to respond to customer feedback.

Skills

Customer focus

Communication

Organizational skills

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

M3 ERP

WebHelm

Accuterm

Job description

Eastern Metal Supply, Inc. is seeking a Sales Administrator in Houston to act as a key liaison between the Sales department and internal partners such as IT, Operations, Credit, and Accounting.

This entry-level role supports order flow, follow-up, and customer experiences while offering a clear path to an Inside Sales Representative position. You will work with Inside Sales, customers, and cross-functional teams to ensure service excellence across the region.