Sales Support & Account Coordination Specialist

Supermicro; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance.

This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.

Qualifications

• 5-7 years of relevant industry experience preferred.
• Experience in data entry, scheduling production and tracking orders.
• Self-starter who can work within a strong team culture.
• Strong written, spoken and presentation communication skills.
• Experience in customer service and direct client interaction; problem solving required.
• Ability to work well in a high pressure environment with tight deadlines.

Responsibilities

• Sales account maintenance and providing technical/administrative product information.
• Daily clerical tasks: typing, data entry, quotations, process documents.
• Monitor inventory and follow up ETA with purchasers.
• Liaise between sales, purchasing, production, procurement and logistics.
• Assist in intra-company project coordination between sales and non-sales teams.
• Enter and communicate status of orders with clients; handle credit issues and returns.
• Develop customer service relationships and produce daily client reports.
• Provide back-up support for supervisor and team members.

Skills

Data entry

Scheduling production

Tracking orders

Customer service

Communication

Problem solving

Working under pressure

Job description

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance.

This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.