Sales Support Assistant

Carowinds; Marvin (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Carowinds is seeking an administrative support professional to underpin group sales operations. You will handle contracts, order processing, billing, and post-contract activities, collaborating with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless client service.

Responsibilities include contract management, order entry in ticketing systems, and coordination with Accounts Receivable/Payable.

Qualifications

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.

Responsibilities

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage.
• Process sales and event initial orders and manage updates, including entry into ticketing platforms and distribution/fulfillment.
• Partner with event teams for successful event execution handoff.
• Work with Accounts Receivable and Accounts Payable to check client billing and maintain financial records.
• Collaborate with leadership on product setup, pricing adjustments, and compliance.

Skills

Problem solving

Time management

Attention to detail

Written and verbal communication

Customer service

Phone support

Tools

Salesforce CRM

Microsoft Office Suite

Windows familiarity

Job description

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Overview:

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Responsibilities:

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.
• Partner with event teams for successful event execution handoff.
• Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records.
• Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.

Qualifications:

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older.