Sales Support Assistant

Carowinds; Huntersville (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Carowinds in North Carolina seeks a detail-oriented Sales Operations Support to manage contracts, process orders, and assist billing. You will work with the Sales Support Area Manager and Event Execution Supervisor to ensure smooth client service.

Responsibilities include contract execution, post-contract activities, order entry in ticketing systems, collaboration with event teams, and coordination with Accounts Receivable/Payable to keep billing accurate.

Qualifications

• Experience with Salesforce CRM and Microsoft Office Suite.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage.
• Accurately process sales and event orders and manage updates, including ticketing, affiliate/eTicket distribution, and returns.
• Partner with event teams for successful event execution handoff.
• Collaborate with Accounts Receivable and Accounts Payable to verify billing and maintain financial records.
• Coordinate with leadership on product setup, pricing adjustments, and ensure compliance with Internal Audit standards.

Skills

Problem-solving

Time management

Attention to detail

Communication

Customer service

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Overview:

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Responsibilities:

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.
• Partner with event teams for successful event execution handoff.
• Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records.
• Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.

Qualifications:

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older.