Sales Support Assistant

Carowinds; Gastonia (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Carowinds in the United States seeks a Sales Operations Support Coordinator to streamline contracts, orders, and billing while collaborating with the Sales Support Area Manager and Event Execution Supervisor to deliver exceptional client service.

You will manage post-contract activities, process initial orders in ticketing systems, and coordinate with event teams for successful event execution and billing accuracy.

Qualifications

• Proficient in Microsoft Office Suite and familiar with Windows.
• Experience using Salesforce CRM or similar tools.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, approachable demeanor suitable for client interaction.

Responsibilities

• Manage sales contracts with timely execution, signatures, compliance, and storage; initiate post-contract activities.
• Process sales and event initial orders; handle order entries, affiliate/eTicket distribution, updates and returns.
• Coordinate with event teams for smooth event handoff and execution.
• Collaborate with Accounts Receivable and Accounts Payable to verify client billing and maintain accurate financial records.
• Work with leadership on product setup, pricing adjustments, and ensure compliance with internal audit standards.

Skills

Problem solving

Time management

Attention to detail

Written and verbal communication

Customer service

Friendly, outgoing personality

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Overview:

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Responsibilities:

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.
• Partner with event teams for successful event execution handoff.
• Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records.
• Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.

Qualifications:

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older.