Sales Support Assistant

Carowinds; Charlotte (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Carowinds is seeking a detail-oriented assistant to support group sales operations from contract through billing. You will help process orders, manage post-contract activities, and ensure accurate ticketing and fulfillment across events.

You will collaborate with the Sales Support Area Manager and event teams to deliver top-tier client service and maintain precise financial records, partnering with accounts receivable/payable as needed.

Qualifications

• Experience with Salesforce CRM and related software.
• Strong written and verbal communication.
• Customer service experience via phone and email.
• Ability to pass a drug test and background check if 18 or older.

Responsibilities

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage.
• Accurately process sales and event initial orders and manage updates; include ticketing entry and fulfillment.
• Partner with event teams for successful event execution handoff.
• Collaborate with Accounts Receivable/Payable to manage billing and collections; maintain records.
• Coordinate with leadership on product setup, pricing adjustments, and compliance.

Skills

Microsoft Office

Sales support

Time management

Attention to detail

Communication skills

Phone and email support

Education

High school diploma

Tools

Salesforce CRM

Ticketing platforms

Microsoft Excel

Job description

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Overview:

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Responsibilities:

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.
• Partner with event teams for successful event execution handoff.
• Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records.
• Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.

Qualifications:

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older.