Sales Support Assistant

Carowinds; Concord (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Carowinds is seeking a Sales Operations Support role to streamline administrative, contracting, order processing, and billing activities for group sales. You will collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure top-tier client service and smooth coordination across teams.

You will manage contracts, orders, and billing while supporting event execution and compliance with internal standards.

Qualifications

• Minimum age of 16.
• Proficiency in Microsoft Office and Windows familiarity.
• Experience with Salesforce CRM.
• Strong problem-solving, time management and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older.

Responsibilities

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage; initiate post-contract activities.
• Process sales and event initial orders; manage updates; enter orders in ticketing systems; distribute eTickets.
• Collaborate with event teams for successful event execution handoff.
• Work with Accounts Receivable/Payable to verify client billing, communicate with clients, and assist collections.
• Coordinate with leadership on product setup, pricing adjustments and compliance; ensure pricing workflows meet internal audits.

Skills

Customer service

Microsoft Office

Salesforce CRM

Communication skills

Teamwork

Tools

Salesforce CRM

Ticketing platforms

Job description

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Overview:

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Supervisor to ensure seamless coordination and top-tier client service.

Responsibilities:

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.
• Partner with event teams for successful event execution handoff.
• Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records.
• Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.

Qualifications:

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older.