Sales Support Analyst

Tech in Motion; Irondale (AL); On-site; USD 25,000 - 39,000; Part time

Job summary

Motion Recruitment is seeking a Sales Support Analyst for our e-commerce client in Irondale, AL. You will assist customers with orders, returns, and account details, while coordinating with suppliers and internal teams to ensure accurate fulfillment and timely responses.

This 6-month contract role emphasizes high-volume email handling, strong communication, and meticulous data entry. Ideal candidates have 1–3 years of customer service or order management experience and proficiency with Microsoft

Qualifications

• High school diploma or equivalent required; degree preferred.
• 1-3 years of experience in customer service or sales support.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience handling high volumes of emails and order-related inquiries.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and attention to detail.

Responsibilities

• Assist customers with placing and tracking orders and processing returns.
• Quote assistance, inventory checks, and lead times communication.
• Provide product information and answer customer questions accurately.
• Resolve issues quickly and escalate to IT when needed.
• Document interactions and maintain clear communication with customers and teams.
• Meet performance goals for timely responses to emails and orders.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Excel

Word

Job description

TheSales Support Analyst works to satisfy all levels of sales support users. As an eCom Sales Support Analyst, you are a customer-focused professional who handle various tasks to create a positive customer experience. Ensuring a smooth and efficient order fulfillment process, which is critical thee-commerce focused business.

Contract Duration: 6 months

Required Skills & Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-3 years of experience in customer service, sales support, order management, ecommerce operations, distribution, manufacturing, or a related environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word.
• Experience handling high volumes of emails, customer inquiries, or order-related transactions.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Excellent attention to detail and commitment to accuracy.

Desired Skills & Experience

• eCommerce sales/fulfillment experience
• Possess the technological capabilities to efficiently navigate the company systems and-software packages to support customers.
• Industrial supplier/parts knowledge

What You Will Be Doing

Daily Responsibilities

• Assist customers with placing and tracking orders, processing returns, and managing their account details. Midlevel call volume.
• Assist customers with quotes, call suppliers for inventory availability, leads times, and min order quantity.
• Understanding of products and services to provide accurate information and answer customer questions effectively.
• Work to quickly resolve customer issues, escalating complex problems to the relevant IT departments when needed.
• Maintaining clear communication with customers and internal teams is important, as is documenting customer interactions, including inquiries and resolutions.
• Aim to meet performance goals related to responding to customer emails, order and requests within set timeframes to ensure timely and accurate support.
• A strong emphasis is placed on continuous improvement, identifying operational and systemic opportunities to enhance the customer's ordering experience.
• Collaborates closely with various internal and external partners to ensure alignment and efficient order fulfillment.
• This includes working with supplier, branch customer service, DC, and other supply chain teams.