Sales Support

SGL Carbon LLC; Kentucky; On-site; USD 42,000 - 56,000; Full time

Job summary

SGL Carbon LLC, based in the United States, seeks a Commercial Order Processing support role for the Americas. You will assist Area Sales Managers and the VP-Sales, manage order entry and RFQs, and invoice progress billings while following up on payments using SAP.

This back-office sales support position requires English fluency; Spanish or German are a plus, with 1–2 years in customer service and an associate's degree or equivalent experience.

Qualifications

• 1–2 years' experience in customer service/technical customer service
• Fluent English; additional languages (Spanish, German) a plus
• Associate's degree or equivalent experience required

Responsibilities

• Provide back-office support for the sales team and assist area managers
• Invoicing of progress billings and follow-up on payments
• Process orders in SAP and handle RFQs for the Americas
• Coordinate with sales team and maintain CRM data quality
• Support pre-sales and post-sales activities
• Liaise with Field Service planning and AR support

Skills

Customer service

CRM data management

Team coordination

Education

Associate's degree or equivalent experience

Tools

SAP

Job description

Job Description

Summary of job content:

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:
• Invoicing of Progress Billings
• Support the Letter of Credit process
• Performing market research with guidance of sales team
• Gathering and processing research market and marketing data
• Assist and coordinate with sales team
• Organizing and assisting sales team’s calendar
• Support sales team in pre-sales and post-sales activities
• Proactively improve and maintain CRM data quality and integrity
• Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payment

Education:

• Associate's degree or equivalent experience

Experience:

• 1-2 years' experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.

Preferred Skills:

• Logistics (regulations, export control. Incoterms. Packing, etc.)
• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.

Dimension:

Total Sales Capacity (annually) ca. $35M

Complexity:

• Supporting North, Central and South Americas
• Cooperation with PT sites, globally (e.g. France, Germany, India, USA, Korea, Japan).
• Area of Responsibility
• Commercial: Customer relationship, Intercompany support, AR support.
• Technical: N/A

Company Description

We are a technology-based and a global leader in the development and manufacture of carbon-based solutions. Our materials and products made from specialty graphite, carbon fibers and composites serve many industries that are shaping the trends of the future: climate friendly mobility, semiconductor technology, LED, solar and wind energy. We also develop solutions for the chemical sector and numerous industrial applications that are both forward-looking and reliable. We are driven to grow with products and technologies that benefit society and reduce environmental impact.

With around 4,700 employees at 29 sites in Europe, North America and Asia, we generated sales of 1,0 billion euros in fiscal 2024.