Sales Support Specialist

SGL Carbon; Strongsville (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

SGL Carbon is seeking a motivated back-office sales support associate for the Strongsville area to assist Area Sales Managers and VP-Sales. You will process orders in SAP, handle RFQs, invoicing, and payments follow-up, and support pre-sales and post-sales activities.

The role emphasizes CRM data quality, coordination with the sales team, and market research support. English fluency is required, with Spanish or German as a plus.

Qualifications

• Associate's degree or equivalent experience.
• 1–2 years of experience in customer service/technical customer service.
• Fluent English; Spanish or German a plus.
• Familiarity with reading technical documents such as blueprints.

Responsibilities

• Provide back-office support to Area Sales Managers and VP-Sales.
• Process orders in SAP and manage RFQs for the Americas.
• Prepare invoicing of progress billings and follow up on payments.
• Support the Letter of Credit process and other financial instruments.
• Coordinate with sales team on pre-sales and post-sales activities.
• Maintain CRM data quality and integrity.
• Assist customers with RFQs and quotations.

Skills

Customer service

Technical customer service

CRM data quality

Communication skills

Education

Associate's degree or equivalent experience

Tools

SAP

CRM software

Job description

Strongsville, located in a suburb of Cleveland, Ohio, is part of the Process Technology Business Unit providing customer Process Equipment in chemical applications located in North, Central and South America. The Strongsville team designs and machines, fabricates and assembles the Process Equipment which includes: Shell and Tube Heat Exchangers, Block Heat Exchangers, Plate Heat Exchangers, Pumps, Columns, Quenches and Systems.

Summary of job content:

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

Key Accountabilities:

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:
• Invoicing of Progress Billings
• Support the Letter of Credit process
• Performing market research with guidance of sales team
• Gathering and processing research market and marketing data
• Assist and coordinate with sales team
• Organizing and assisting sales team’s calendar
• Support sales team in pre-sales and post-sales activities
• Proactively improve and maintain CRM data quality and integrity
• Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payments

Education:

• Associate's degree or equivalent experience

Experience:

• 1-2 years' experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.

Preferred Skills:

• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.