Inside Sales Engineer

AMETEK; Newark (DE); On-site; USD 75,000 - 90,000; Full time

Job summary

AMETEK is seeking an Inside Sales Engineer to support the Americas region. You will partner with Account Managers to manage inquiries, prepare quotes and proposals, and drive revenue through service contracts and upgrades. You will use CRM tools to manage opportunities and collaborate with product teams to deliver compelling solutions.

The role requires strong communication, 3–5 years of related experience, and a customer-first mindset. Travel may be required as part of customer engagements.

Qualifications

• 3–5 years of experience in customer service or sales in factory automation or process sensors.
• Strong commercial and business acumen.
• Excellent problem-solving and communication skills.
• Outstanding customer service and relationship building.
• Understanding of sales and operations.
• ERP and CRM knowledge is desirable.

Responsibilities

• Manage quoting process from enquiry to order acceptance via global CRM.
• Develop upgrade paths with account managers for existing systems at customer sites.
• Collaborate with product and sales management to create valuable upgrade programs.
• Support lab functions, testing, and on-site demos as needed.
• Track service contracts and promote renewals and value-added services.
• Generate new sales opportunities through inbound and outbound activities.
• Support regional sales teams and manage customer relationships.
• Provide quotations and application support for BU product lines.
• Proactively manage the sales pipeline and chase opportunities.
• Serve as the technical liaison between account managers and factory.

Skills

Customer service

Sales experience

CRM knowledge

Commercial acumen

Communication

Education

Bachelor’s Degree in Engineering or Science

Experience in Metals or Paper industries

Tools

ERP

CRM

Job description

Job Scope

This role will have intensive phone contact and manage both incoming and outgoing calls/emails for the Americas sales region, consulting customers on service contracts, service, upgrade and products and applications resulting directly and indirectly in orders or longer-term opportunities. Working closely with Account Managers, the Inside Sales Engineer will provide proactive and mutual service/support to the account managers and customers in activities such as generating proposals and quotations, managing the opportunity funnel using CRM tools, and driving direct/indirect revenue and long-term growth in the business.

Key Responsibilities And Accountabilities

• Manage quoting process from enquiry to order acceptance through our global CRM system.
• Elaborate customer specific upgrade path in partnership with account manager for existing systems installed at customer sites. This involves defining existing architecture and best path forward leveraging current system.
• Work with product management, sales management, account manager to develop an effective upgrade program that brings value to customer while generating revenue for the BU and providing a competitive advantage.
• If needed, provide assistance for lab functions, configuration testing, shipment of trial equipment, support on-site demos / trials / meeting, etc.
• Track existing service contracts (usage, renewal, etc.). Promote new service contract, training, service visit, advanced remote service, create value added service options, etc.
• Source and generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
• Support the Regional Sales Teams in developing our relationships with End Customers.
• Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …).
• Proactive pipeline management and chasing of opportunities.
• Provide technical and general office assistance to account managers as/when required, become the point of contact between account managers and factory for technical inquiries.
• Record any customer feedback – VOC and feedback to marketing and sales team.
• Provide valued and knowledgeable support to customer by promptly replying to their needs, providing guidance and ensuring a strong drive to results.
• Ensure end customers are supported by establishing a collaborative and “customer-first” relationship.

Minimum Education & Experience

• 3-5 years of experience in Customer Service / Sales environment in factory automation or process sensors
• Ability to understand past cases / service calls for a site.
• Strong commercial/business acumen.
• Good problem‑solving skills
• Communication, influencing and assertiveness.
• High level of work ethics and customer satisfaction commitment. Must be passionate about meeting customer requirements.
• Outstanding customer service and relationship building.
• Understanding of sales and operations.
• ERP & CRM knowledge desirable.

Preferred Education & Experience

• Experience in some of the following areas: machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation.
• Bachelor’s Degree in Engineering or Science
• Experience in the Metals and/or Paper industries

Key Competencies

• Results Driven.
• Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
• A positive attitude and the ability to deal with ambiguity are a must.
• Demonstrates good judgement in analysing information to make routine decisions.
• Co-operates and collaborates with colleagues, cross-functionally, to support the sales process.
• Open to receiving feedback and applying/integrating the feedback to improve results.
• Good team player but also able to work on own initiative.
• Ability to travel.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 75,000

Salary Maximum: 90,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].