Sales Support Specialist

Cargo Floor; Wood Dale (IL); On-site; Confidential; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Professional Development

Collaborative Team Environment

Work-Life Balance

Job summary

Cargo Floor is seeking a dedicated Sales Support professional located in Wood Dale, Illinois. You will be the primary point of contact for customers, assisting with orders and inquiries, and supporting the sales team with various administrative tasks.

The ideal candidate will possess a bachelor's degree in Business Administration and have a minimum of 2 years of experience in sales support or customer service. Strong organizational and communication skills are essential. Join us to work in a collaborative environment with opportunities for professional development.

Qualifications

• 2+ years of experience in sales support, customer service, or inside sales.
• Strong attention to detail and commitment to providing exceptional customer service.
• Fluency in Spanish or another European language is a plus.

Responsibilities

• Serve as a primary point of contact for customers regarding orders and inquiries.
• Support sales team with administrative and operational activities.
• Coordinate with production, logistics, and finance teams.

Skills

Organizational skills

Communication skills

Detail-oriented

Proficiency in Microsoft Office

Education

Bachelor's degree in Business Administration, Sales, or related field

Tools

ERP systems

CRM systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Tasks

• Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
• Support the sales team with administrative and operational activities.
• Process customer orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer records and sales data within company systems.
• Assist with resolving customer issues and ensuring a high level of customer satisfaction.
• Support sales reporting and other departmental administrative tasks.
• Contribute to continuous improvement initiatives within the sales support process.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field.
• 2+ years of experience in sales support, customer service, inside sales, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong attention to detail and commitment to providing exceptional customer service.

Nice-to-haves

• Experience with ERP and CRM systems.
• Experience in manufacturing, transportation, or industrial equipment industries.
• Familiarity with order management and logistics processes.
• Fluency in Spanish or another European language.

Benefits

• Health, Dental & Vision Insurance – discussable
• 401(k) Retirement Plan – discussable
• Paid Time Off (PTO) – including vacation days, personal days, and paid holidays
• Professional Development – opportunities for training and career growth
• Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide
• Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams
• Growth Potential – opportunities to expand responsibilities and advance within the organization
• Work-Life Balance – fixed daytime schedule with evenings and weekends free

We'd love to hear from you! If you are organized, customer-focused, and enjoy supporting a high-performing sales team, we encourage you to apply.

Hiring Process

• After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.
• Final candidates may be asked to complete a short practical assignment relevant to the role.

We look forward to welcoming a new colleague to our team!