Customer Parts Sales Support Specialist

Siemens Energy; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K match

Parental leave

Career growth

Job summary

Siemens Energy in Houston seeks a Customer Parts Sales Support Specialist to manage spare parts orders for RNA and/or RLA. You will be the primary contact for internal teams and customers, handling inquiries, quotations, sales orders, and shipments across Incoterms and compliance standards.

You will drive on-time delivery, resolve issues with cross-functional teams, and support AGT market growth. The role requires strong SAP and Salesforce skills and a customer-focused mindset.

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years of experience in customer service, sales support, or order management.
• Advanced proficiency in SAP, SFDC, and Excel.
• Strong understanding of supply chain, finance, and contract language.
• Experience handling complex orders in a fast-paced environment.
• Bilingual in Spanish; strong communication and problem-solving.

Responsibilities

• Manage full spare parts order lifecycle from quotation to delivery to meet OTD targets.
• Generate and track commercial quotations with QRT goals.
• Coordinate shipment planning, export/import compliance, and delivery expectations.
• Collaborate with Engineering, Supply Chain, Contracts, and Export Control to resolve issues.
• Monitor payments, debt recovery, and order risk.
• Analyze priorities and manage escalations and process improvements.

Skills

Customer service

Order management

Sales support

Bilingual Spanish

SAP

Salesforce

Excel

Education

Bachelor’s degree in business or related field

Tools

SAP

Salesforce

Microsoft Excel

Job description

A Snapshot of Your DayAs a Customer Parts Sales Support Specialist supporting Region North America (RNA) and/or Region Latin America (RLA), you will serve as the primary point of contact for internal teams and customers throughout the spare parts order lifecycle. Your day will involve processing inquiries, generating quotations, creating sales orders, and coordinating shipments in alignment with Incoterms and compliance standards. You will actively manage orders end-to-end, ensuring timely delivery and high customer satisfaction. Additionally, you’ll collaborate cross-functionally to resolve issues, minimize delays, and support business growth within the Aeroderivative Gas Turbine (AGT) market.

A Snapshot of Your DayAs a Customer Parts Sales Support Specialist supporting Region North America (RNA) and/or Region Latin America (RLA), you will serve as the primary point of contact for internal teams and customers throughout the spare parts order lifecycle. Your day will involve processing inquiries, generating quotations, creating sales orders, and coordinating shipments in alignment with Incoterms and compliance standards. You will actively manage orders end-to-end, ensuring timely delivery and high customer satisfaction. Additionally, you’ll collaborate cross-functionally to resolve issues, minimize delays, and support business growth within the Aeroderivative Gas Turbine (AGT) market.

How You’ll Make An Impact

• Manage the full lifecycle of spare parts orders (quotation, order entry, execution, and delivery) to ensure customer requirements and On-Time Delivery (OTD) targets are met
• Generate, track, and close commercial quotations in alignment with Sales Engineering and Marketing & Sales guidance while meeting Quote Response Time (QRT) goals
• Coordinate logistics activities including shipment planning, export/import compliance, and customer delivery expectations
• Collaborate with cross-functional teams (Engineering, Supply Chain, Contracts, Export Control, etc.) to resolve issues and fulfill customer requirements
• Monitor financial and contractual aspects of orders, including payment status, debt recovery, and risk assessment
• Analyze order priorities (e.g., inventory replenishment vs. critical outages) and manage escalations, customer issues, and process improvements

What You Bring

• Bachelor’s degree in business, Sales, Customer Service, or related field (or equivalent experience)
• 5+ years of experience in customer service, sales support, or order/project management
• Advanced proficiency in SAP, Salesforce (SFDC), and Microsoft Excel
• Strong understanding of supply chain, financial processes, and contract language
• Experience managing complex orders/projects in a fast-paced environment
• Bilingual in Spanish required, excellent communication, organizational, and problem-solving skills

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team

Our Gas Services division offers low-emission power generation through service and decarbonization. We bring together zero or low emission power generation solutions, including gas turbines, steam turbines, and generators, all under one roof. Our service offerings support decarbonization through modernization, digitalization, and optimization of the global fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably.

The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.

We uphold a 150-year legacy of innovation and are committed to decarbonization, new technologies, and energy transformation.

Learn more: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave