Sr. After Market Sales Coordinator

SGL Carbon SE; Strongsville (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

SGL Carbon SE in Strongsville, OH, is looking for support staff to assist Area Sales Managers and VP-Sales in the Commercial Order Processing team. The role involves providing back-office support, managing invoicing, and assisting with customer RFQs.

The ideal candidate should possess an Associate’s Degree and have 1-2 years of experience in customer service, preferably in the chemical industry. Proficiency in SAP is desired. This position supports various departments, ensuring smooth sales operations.

Qualifications

• 1-2 years experience in customer service or technical customer service.
• Experience in the chemical industry is a plus.
• Familiarity with technical documents such as blueprints.

Responsibilities

• Provide support for Aftermarket Sales and Equipment Sales.
• Organize daily sales back-office activities including invoicing.
• Enter orders within SAP and track open invoices.

Skills

Customer service

Technical customer service

Fluent English

Spanish or German

Education

Associate’s Degree or equivalent experience

Tools

SAP systems

Job description

Provides support to Area Sales Managers and VP‑Sales as part of the Commercial Order Processing team.

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follows up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back‑office support for the sales department.

Key Accountabilities

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back‑office activities, such as – but not limited to:
  • Invoicing of Progress Billings
  • Support the Letter of Credit process
  • Perform market research with guidance of sales team
  • Gather and process market and marketing data
  • Assist and coordinate with sales team
  • Organize and assist sales team’s calendar
  • Support sales team in pre‑sales and post‑sales activities
  • Proactively improve and maintain CRM data quality and integrity
  • Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Enter orders within SAP
• Track open invoices and follow up on late payments

Education

• Associate’s Degree or equivalent experience

Experience

• 1‑2 years experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional Spanish or German is a plus.

Preferred Skills

• Some familiarity with reading and understanding technical documents such as blueprints, parts lists, etc.
• Experience with SAP systems
• Knowledge of machining & manufacturing of chemical process equipment is a plus.

Equal Opportunity Employer

We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law.

Reasonable Accommodation Notice

SGL Carbon, LLC is committed to the inclusion of qualified individuals. As part of this commitment SGL Carbon, LLC will provide accommodations when requested by a qualified applicant. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [e-mail]. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail] or 704‑593‑5250.

Location: Strongsville, OH, US, 44149

Business Unit: Process Technology

Legal Unit: SGL CARBON Technic, LLC

Functional Area: Marketing/Sales/Product Management