Sales Support Specialist

SGL Carbon SE; Strongsville (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

SGL Carbon SE in Strongsville, OH is seeking a Sales Support Specialist to assist Area Sales Managers and VP-Sales with various back-office tasks. Responsibilities include invoicing, organizing sales activities, supporting customer RFQs, and maintaining CRM data.

The ideal candidate holds an Associates Degree with 1-2 years of customer service experience, preferably within the chemical industry. Proficiency in SAP and fluency in English are essential; knowledge of Spanish or German is a plus.

Qualifications

• 1-2 years experience in customer service or technical customer service.
• Chemical industry experience is a plus.
• Fluent in English; Spanish or German is a plus.

Responsibilities

• Provide support to Area Sales Managers and VP-Sales.
• Organize daily sales back-office activities.
• Support RFQs and prepare corresponding quotations.
• Track open invoices and follow up on late payments.

Skills

Customer service skills

Technical customer service

Fluency in English

Knowledge of SAP

Understanding of technical documents

Education

Associates Degree or equivalent experience

Tools

SAP

Job description

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

Key Accountabilities

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back‑office activities, such as – but not limited to:
  • Invoicing of Progress Billings
  • Support the Letter of Credit process
  • Performing market research with guidance of sales team
  • Gathering and processing research market and marketing data
  • Assist and coordinate with sales team
  • Organizing and assisting sales team’s calendar
  • Support sales team in pre‑sales and post‑sales activities
  • Proactively improve and maintain CRM data quality and integrity
  • Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payments

Education

• Associates Degree or equivalent experience

Experience

• 1-2 years experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.

Preferred Skills

• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. .
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.

Equal Opportunity Employer

We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law.
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Reasonable Accommodation Notice

SGL Carbon, LLC is committed to the inclusion of qualified individuals. As part of this commitment SGL Carbon, LLC will provide accommodations when requested by a qualified applicant. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [e-mail]. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail] or 704-593-5250.

Location

Strongsville, OH, US, 44149

Business Unit: Process Technology

Legal Unit: SGL CARBON Technic, LLC

Functional Area: Marketing/Sales/Product Management