Sales Supervisor: Lead & Grow a High-Impact Retail Team

stevemaddenretailcareers; Cypress (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid time off

Virtual health care

Employee discount

Job summary

Steve Madden is seeking a Sales Supervisor (F/T) in Texas to lead a dynamic retail team and drive sales while delivering exceptional customer service. You will coordinate daily operations, mentor staff, and liaise with store leadership and corporate teams to meet business goals.

The role requires 2–3 years in retail, strong organizational and communication skills, and the ability to adapt to a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Team leadership

Customer service

Communication

Time management

Education

High school diploma or equivalent

Job description

Steve Madden is seeking a Sales Supervisor (F/T) in Texas to lead a dynamic retail team and drive sales while delivering exceptional customer service. You will coordinate daily operations, mentor staff, and liaise with store leadership and corporate teams to meet business goals.

The role requires 2–3 years in retail, strong organizational and communication skills, and the ability to adapt to a flexible schedule including evenings, weekends, and holidays.