Sales Supervisor: Lead & Elevate Store Team

stevemaddenretailcareers; Lutz (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits &

401K Eligibility with Company match

Paid time off including vacation andS

Employee discount

Job summary

Steve Madden Retail Careers is seeking a qualified Sales Supervisor (full-time) to support store leadership and drive performance. The role leads a team, trains staff, and ensures customer service initiatives while coordinating with management and corporate stakeholders.

The position requires 2–3 years of retail experience, strong organizational and communication skills, and a flexible schedule to cover day, evening, weekends, and holidays.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Leadership

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Job description

Steve Madden Retail Careers is seeking a qualified Sales Supervisor (full-time) to support store leadership and drive performance. The role leads a team, trains staff, and ensures customer service initiatives while coordinating with management and corporate stakeholders.

The position requires 2–3 years of retail experience, strong organizational and communication skills, and a flexible schedule to cover day, evening, weekends, and holidays.