Sales Supervisor | Lead Retail Team & Customer Experience

stevemaddenretailcareers; Canutillo (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

401K eligibility

Paid time off

Job summary

Steve Madden in Texas is seeking a Sales Supervisor (full-time) to support the store leadership team, drive sales targets, and deliver outstanding customer service. The role includes coaching the sales team, assisting with training, and coordinating store operations to maintain visual standards and inventory accuracy.

The ideal candidate has 2–3 years of retail experience, strong organizational and communication skills, and flexibility to work day/evening/weekends/holidays.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Team leadership

Communication

Organizational skills

Flexibility

Education

High school diploma

Job description

Steve Madden in Texas is seeking a Sales Supervisor (full-time) to support the store leadership team, drive sales targets, and deliver outstanding customer service. The role includes coaching the sales team, assisting with training, and coordinating store operations to maintain visual standards and inventory accuracy.

The ideal candidate has 2–3 years of retail experience, strong organizational and communication skills, and flexibility to work day/evening/weekends/holidays.