Sales Supervisor — Lead Customer Experience & Floor

Warby Parker in; Los Angeles (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Vacation days

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a motivated Sales Supervisor to deliver outstanding customer experiences in Century City. The role involves leading on the floor, supporting front-of-house operations, and driving process improvements when managers aren’t present.

You will share Warby Parker’s story with customers, maintain product knowledge, and inspire a service-minded retail environment. A proactive, entrepreneurial team player is essential for success.

Qualifications

• Retail experience and 6+ months in a management position.
• Exceptional interpersonal and communication skills for top-notch customer service.
• Ability to stay cool under pressure and adapt quickly.
• Go-getter with an entrepreneurial spirit and curiosity.
• Team player who supports customers and colleagues and leads by example.

Responsibilities

• Lead on-the-floor selling and front-of-house operations when a manager isn’t present.
• Communicate Warby Parker values and brand philosophy to customers.
• Provide product knowledge and thoughtful, honest style advice.
• Contribute to process ideation and improvement and support special projects.
• Open and close the store and foster an inclusive culture.

Skills

Retail experience

Customer service

Communication skills

Leadership

Adaptability

Entrepreneurial spirit

Job description

Warby Parker is seeking a motivated Sales Supervisor to deliver outstanding customer experiences in Century City. The role involves leading on the floor, supporting front-of-house operations, and driving process improvements when managers aren’t present.

You will share Warby Parker’s story with customers, maintain product knowledge, and inspire a service-minded retail environment. A proactive, entrepreneurial team player is essential for success.