Retail Sales Lead — Vision & Customer Experience

Warby Parker; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Employee Stock Purchase Plan

Paid holidays

401(k)

Job summary

Warby Parker in Los Angeles is seeking a Sales Supervisor to lead on the floor, mentor teammates, and help create exceptional customer experiences across our stores. You will share Warby Parker's story and mission while contributing to process improvements and store projects.

You are a proactive, collaborative team player with strong communication skills, comfortable under pressure, and ready to foster an inclusive, energetic retail culture through daily leadership and service excellence.

Qualifications

• Retail experience in a customer-focused setting.
• 6+ months in a management position.
• Excellent interpersonal and communication skills.
• Ability to lead by example and motivate a team.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Customer service

Communication

Leadership

Team player

Entrepreneurial spirit

Adaptable

Problem-solving

Job description

Warby Parker in Los Angeles is seeking a Sales Supervisor to lead on the floor, mentor teammates, and help create exceptional customer experiences across our stores. You will share Warby Parker's story and mission while contributing to process improvements and store projects.

You are a proactive, collaborative team player with strong communication skills, comfortable under pressure, and ready to foster an inclusive, energetic retail culture through daily leadership and service excellence.