Sales Supervisor — Elevate Customer Experience on the Floor

Warby Parker; Greenville (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Job summary

Warby Parker seeks a self-motivated Sales Supervisor to create exceptional customer experiences across its U.S. and Canada stores. The role emphasizes selling leadership, store operations, and ongoing initiative to improve the shopping journey.

You will share the Warby Parker story, lead by example when a manager is unavailable, and contribute to projects that shape store performance. A strong customer-service mindset and entrepreneurial spirit are essential.

Qualifications

• Must have retail experience with a customer-focused company.
• 6+ months in a management position.
• Strong interpersonal and communication skills.
• Ability to stay cool under pressure and adapt quickly.
• Entrepreneurial spirit with a proactive mindset.

Responsibilities

• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Promote Warby Parker's values and brand philosophy to customers.
• Demonstrate product knowledge and offer confident style advice.
• Drive innovative ideas to improve the glasses-shopping experience.
• Foster an inclusive culture by treating customers and teammates with respect.

Skills

Retail leadership

Customer service

Communication

Sales expertise

Entrepreneurial mindset

Job description

Warby Parker seeks a self-motivated Sales Supervisor to create exceptional customer experiences across its U.S. and Canada stores. The role emphasizes selling leadership, store operations, and ongoing initiative to improve the shopping journey.

You will share the Warby Parker story, lead by example when a manager is unavailable, and contribute to projects that shape store performance. A strong customer-service mindset and entrepreneurial spirit are essential.