Sales Strategy & Operations Leader - Growth & Revenue

WM; Surprise (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

WM is seeking a Senior Manager, Sales Strategy & Operations to lead sales effectiveness and customer growth initiatives across the sales organization. The role drives operational excellence and a world-class customer service experience throughout the sales cycle.

As a corporate leader, you will partner with Finance, Marketing, Revenue Management, Digital, AI Governance and Privacy to shape enterprise sales strategies that boost revenue, productivity, retention and performance.

Qualifications

• Bachelor's degree in business or related field or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant experience.
• Five years of experience in Sales Strategy, Sales Improvement or a similar analytical role (in addition to education requirement)
• Utilization and creation of data visitation software to guide sales teams through their strategy and execution, prior experience leading and mentoring high success teams.

Responsibilities

• Build strong partnerships with Finance, Marketing, Customer Experience, and Digital teams to name a few to ensure consistent execution and alignment on organizational objectives.
• Lead enterprise initiatives requiring coordination across multiple departments and stakeholder groups.
• Build frameworks for various Go-to-Market strategies that support geographic expansion and channel optimization
• Communicate strategic priorities, business performance, and organizational updates to corporate stakeholders.
• Develops and implements long range goals and objectives which promotes the achievement of assigned revenue goals.
• Engage with Corporate Partners within WM Digital, Privacy, AI Governance and Procurement to support ongoing platforms as well as pursuit of new features/functionality to improve/increase revenue, productivity, efficiency, employee retention and customer satisfaction.
• Implement a variety of reporting dashboards, CRM tools, and AI driven solutions to support WM’s Disciplined Growth Strategy.
• Ensures the achievement of daily KPIs and performance metrics including, but not limited; calls and telephony, lead generation, Cadence & Ambition utilization, campaigns, and proposals resulting in new sales growth, etc.
• Inform and educate management on issues affecting the performance of their teams including but not limited to systems, telephonic platforms, 3rd party vendor interactions, staffing models, contingency workforce, recruitment, employee retention, SSDO certifications, channel performance and interdepartmental relations.

Skills

Strategic Planning

Leadership/Coaching

Building Partnerships

Customer Centricity

Time Management

Execution

Communication with High Impact

Problem Solver

Education

Bachelor's degree in business or related field

Tools

Data visitation software

Job description

WM is seeking a Senior Manager, Sales Strategy & Operations to lead sales effectiveness and customer growth initiatives across the sales organization. The role drives operational excellence and a world-class customer service experience throughout the sales cycle.

As a corporate leader, you will partner with Finance, Marketing, Revenue Management, Digital, AI Governance and Privacy to shape enterprise sales strategies that boost revenue, productivity, retention and performance.