Sales Operations Leader: Scale Revenue & Strategy

Universal Background Screening; Phoenix (AZ); On-site; USD 150,000 - 230,000; Full time

Job summary

Universal Background Screening seeks a strategic Director of Sales Operations to design and lead the revenue operations function. You will build scalable planning processes and analytics, own forecasting, and standardize KPI definitions across Sales, Finance, Marketing, and Customer Success.

This role emphasizes CRM governance, BI enablement, and cross-functional collaboration to drive growth. You will guide annual quota planning, territory design, and incentive structures while supervising a

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 8+ years in sales or revenue operations.
• Minimum 3 years leadership of Sales/Revenue Ops teams.
• Proven forecast ownership with accountability.
• Experience partnering with executives on operating plans.
• Expertise in Salesforce governance and CRM optimization.
• Strong analytical, modeling, and data skills.
• Experience with BI platforms and sales tech.
• Vendor management and contract negotiations.

Responsibilities

• Develop the annual operating plan with revenue targets and market segmentation.
• Build models for capacity planning, pipeline coverage, and ramp assumptions.
• Own sales forecasting and KPI definitions across orgs.
• Lead CRM governance and sales tech roadmap.
• Deliver executive reports on pipeline health and trends.
• Align Sales, Marketing, Finance, and Client Success on GTM.
• Lead a high-performing Sales Operations team.
• Oversee deal desk and pricing governance.

Skills

Sales forecasting

Leadership

Analytics

CRM governance

Strategic planning

Budgeting

Education

Bachelor’s degree in Business Administration or related field

MBA preferred

Tools

Salesforce

Power BI

Tableau

Excel

Job description

Universal Background Screening seeks a strategic Director of Sales Operations to design and lead the revenue operations function. You will build scalable planning processes and analytics, own forecasting, and standardize KPI definitions across Sales, Finance, Marketing, and Customer Success.

This role emphasizes CRM governance, BI enablement, and cross-functional collaboration to drive growth. You will guide annual quota planning, territory design, and incentive structures while supervising a